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I've been waiting for my €500 payout since June 15, 2025. I've already contacted support several times, and I keep getting auto-text replies. They haven't helped me; they just keep telling me that the finance department is processing it.

Ich warte seit dem 15.06.25 auf meine Auszahlung von 500 Euro. Ich habe bereits mehrmals mit dem Support geschrieben und ich bekomme immer nur Autotexte als Antwort. Mir wird nicht geholfen und es wird immer nur gesagt das die Finanzabteilung es bearbeitet.

Dear Ferog36,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, could you please provide answers to the following questions:

• What payment method did you use for this withdrawal request? Have you used this payment method for your withdrawals before?
• Have you received any specific communication from the finance department regarding the delay in your payout?
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

I deposited with Visa. They kept saying there was a delay in the finance department. They've been telling me this for 15 days. I played with the bonus and wagered it a month ago. I only played slots. The live chat wasn't helpful at all. I withdrew via bank transfer.

Ich habe mit Visa eingezahlt. Es wurde immer nur gesagt das die Finanzabteilung eine Verzögerung hat das wird mir seit 15 Tagen gesagt ich habe es mit Bonus gespielt und auch umgesetzt vor einem Monat schon. Ich habe nur Slots gespielt. Der Live Chat hilft überhaupt nicht weiter. Ich habe über Banktransfer ausgezahlt.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ferog36,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika