BassBet Casino - Povlačenje igrača je odloženo.

I would like to inform you that I submitted the request on July 3, 2025 but to date no payment has been received.

I have sent 16 emails to bassbet.com and contacted support about 20 times

Their responses are always the same and ineffective as the support tells me that they will move the withdrawal to the top of the list and will submit a request to the financial institution.

while for emails the answer is always the same (your request no. **** has been taken into consideration)

sono a comunicare che ho presentato richiesta il 3 luglio 2025 ma ancora ad oggi nessun pagamento

ho inviato 16 meil a bassbet.com e contattato il centro assistenza una 20 di volte

le loro risposte sono sempre uguali e inefficaci in quanto l assistenza mi dice che spostera in cima alla lista il prelievo e presentera sollecito all ente finanziario

mentre per le meil la risposta e sempre la stessa (la sua richiesta n°**** e stata presa in considerazione)

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I have never made withdrawals, I hope this is the last one

KYC not required, only personal data filled in during registration

Afto deposit with crypto XRP RIPPLE FOR AN AMOUNT OF APPROXIMATELY 20 euros

Requested withdrawal of ETH etherium for an amount of approximately 48 euros

mai effettuato prelievi spero questo sia l ultimo

KYC nn richiesti compilato solo dati personali in fase di registrazione

versamento afto con crypto XRP RIPPLE PER UN IMPORTO DI CIRCA 20 euro

prelievo richiesto ETH etherium per importo di circa 48 euro

Bonus rejected due to payment restrictions. I didn't accept it during the deposit process.

bonus rifiutato per vincoli riguardanti i pagamenti .nn l ho accettato in fase di deposito

Thank you for your reply. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear noahbianca7379,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

For emails sent to bassbet.com, I have emails sent via live chat. I can't provide documentation because they can't be traced.

per le meil inviate a bassbet.com ho le meil inviate per live chat nn posso documentare perche nn sono rintracciabili

I would like to inform you that even though more than a month has passed, I still have not received any response from either party.

sono a cominicare che nonostante sia pasato piu di un mese ancora oggi nn ho ricevuto nessun riscontro da entrambe le parti

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear player,

My name is Mirka, and I will be assisting you in solving this case.

Now I would like to invite BassBet Casino representative to join this conversation.

Dear BassBet Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear noahbianca7379,

Thank you for reaching out to us.

We would kindly like to apologize for the delay of your withdrawal request.

Please be informed that we forwarded your payment with high priority to the relevant department which will finalize the transaction in the nearest time.

We thank you for your patience and understanding.

Kind regards,

Bassbet Casino Team

Today finally after a month and 5 days I received the payment

I thank the CASINO GURU staff for their collaboration

oggi finalmente dopo un mese e 5 giorni ho ricevuto il pagamento

ringrazio lol staff di CASINO GURU per la collaborazione

Dear noahbianca7379,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Mirka Dubasova

Casino.Guru