BassBet Casino - Povlačenje igrača je odloženo.

I played without a bonus or anything like that, deposited €75 via paysafecard, and ended up with €500 which I withdrew. Since then, I've been getting the runaround from support every day with different excuses. It's already been three weeks and nothing has happened; they don't want to verify my account, and there are no clear answers from support.

Hab ohne Bonus oder ähnlichem gespielt hab 75 über paysafecard eingezahlt hab am ende 500 euro gehabt die ich zur Auszahlung gebracht hab seitdem werde ich täglich mit anderen ausreden vom Support hingehalten es sind bereits 3 Wochen vergangen es ist nichts passiert weder will man eine Verifizierung noch gibt es klare Antworten vom Support

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear hamkev,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand the situation, please allow me to ask you a few questions:

• Could you please clarify the exact date when you requested the withdrawal?
• Have you made any successful withdrawals in the past?
• Have you received any specific communication from the casino regarding the status of your withdrawal?

Your answers will help us review your case more thoroughly.

I hope we will be able to assist you in resolving this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra

Hello, thank you for the quick response. The payment was made on February 2nd, 2026.

No, this would be my first withdrawal from this casino.

The support team told me all sorts of things, and 8-9 days ago they told me the payout had been processed – in my opinion, just excuses.

I came across the casino through a streamer, and I told him about it. He said he would contact his representative at Bass Bet, but so far that hasn't helped; the payout status has been stuck since day one.

Hallo danke für die schnelle Rückmeldung die Auszahlung war am 02.02.2026

Nein bei diesem casino wäre es meine erste Auszahlung

Der Support hat mir alles mögliche gesagt und vor 8 -9 sagten sie mir die Auszahlung wäre bearbeitet meiner meinung nach nur ausreden

Ich bin über einen Streamer auf das casino gestoßen diesen hab ich berichtet davon er meinte er kontaktiert seinen Ansprechpartner bei Bass Bet allerdings hat das bisher auch nichts gebracht der Status der Auszahlung steht still seit Tag 1

Dear Hamkev,

Thank you for your reply and for providing the previous details.

To help us review your case accurately, could you please clarify the following:

• Which payment method did you choose to withdraw your winnings? Was it the same one you used for your deposit?
• Did the support team provide any reasons for the delay in processing your withdrawal?
• Have you experienced any issues with your payment method aside from this withdrawal request?
• Could you provide any additional communication you have had with the casino? This can include screenshots, emails, or chat records.

You can send all documents to petra.h@casino.guru or post your screenshots directly to this thread.

Thank you again for your cooperation. Your answers will help us review your case more effectively.

Dear hamkev,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru