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I have outstanding and completed withdrawals totaling €1000 from June 5th and 6th, 2026. Support tells me the same thing every day: supposedly it's due to my bank not processing them yet. However, two payments from June 12th and 15th, 2026 arrived in my account immediately. It makes no sense; they're not giving me my money.

ich habe austehende und abgeschlossene auszahlungen im wert von 1000€ vom 05.06.2026 und 06.06.2026 der support sagt mir jeden tag das gleiche es soll angeblich an meiner bank liegen das es noch nicht bearbeitet wurde aber 2 Zahlungen vom 12.06.2026 und 15.06.2026 kamen sofort auf meinem konto an es ergibt keinen sinn sie geben mir nicht mein geld

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Dear Artur311,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Which payment method have you opted for to withdraw your winnings? Was it the same one you used previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina