Batery Casino - Depozit igrača je odložen.

I deposit 40000 on 5th March 2025 but it's still not credited to my account. I frequently message their support but it's totally waste of time. They not giving proper information. First they told me that to wait 3 hours but it's now more than 48 hours still my deposit not credited please help me to solve this issue.

Dear Kalpana130,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your deposit.

It’s important to note that if your deposit has never been credited to your casino account, the best course of action is to contact your payment provider. They will need to investigate the issue, but please be aware that this process can take around a month. In such cases, the casino has limited control over the outcome. I would also advise against making any further deposits until this issue is resolved.

If the funds were lost during the transaction, it may take some time for them to be credited to your casino account.

To better understand your case, could you please clarify the following:

• Was this your first deposit with this casino, or have you made deposits there before?
• Have you received any updates or explanations from the casino since you submitted your payment receipt?
• Could you confirm the payment method you used for this deposit?
• Would you be able to share any additional details or screenshots from your payment provider that might help us understand the situation better? Feel free to forward these to petronela.k@casino.guru.

Your cooperation is vital in helping us resolve this issue as efficiently as possible. We want to make sure we have all the necessary information to help both you and the casino reach a resolution.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards,

Petronela

I'm not First time to Baterybet and i deposit regularly. And inused Upi cash app method for deposit. First they told me that wait for 3 hours after that they told wait for 3 days now already 3 days are over still they asking to wait more time this is ridiculous.

Screenshot from the player:

I completely empathize with your frustration, Kalpana130. As I have mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to provide the casino with sufficient opportunity to investigate and resolve the issue, I will extend the timeline by an additional 21 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and hope for positive news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear Kalpana130,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.