Batery Casino - Isplata igraču je odložena.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Dear Parveen,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Parveen,

We're very sorry to hear that you are facing this challenge. 

We understand that problems with transactions could be very frustrating to overcome as they can be delayed, and processing times may increase due to factors beyond our control. However, please do not worry, ensuring a secure, fair, and engaging gaming experience is our top priority. 

We'd like to have more information on the transactions in question (date and time, amount, ID) to be able to check them from our side.

Best regards,

Batery.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Parveen,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila

Dear Parveen, have you received any updates from the casino? If so, could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here. I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I wait on many days I have not received yet my withdrawal and not reply customer support

Dear Parveen, do you have any updates for us? Thank you very much in advance for your reply.

I have received back my withdrawal in my game aoccunt I put Withdrawal seconds time now again not received in my bank i have show in game acount completed pls help

Dear Parveen

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Karla (karla.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila G.

Dear Parveen,

Dear Batery Casino Team,

My name is Karla, and I will now be assisting with this case.

I hope we can work together toward a clear and fair resolution.

Dear Parveen,

Thank you very much for your patience and for providing all the necessary information regarding your withdrawals. I understand how concerning this situation must be, especially after seeing the transaction marked as completed in your account but not yet received in your bank.

Dear Batery Casino Team,

Could you please kindly clarify the current status of the player’s withdrawal and explain the reason for the delay?

If the matter is still under review with your payment provider, please indicate when the player can expect to receive the funds or at least an update regarding the transaction outcome.

Your cooperation and transparency will be greatly appreciated and will help us move this case toward a fair and timely resolution.

Thank you both for your time and assistance.

Best regards,

Karla

Dear Parveen,

Please accept our apologies for the delayed resolution of the issue.

To solve the problem according to your request, we sent a letter to the provider on November 11. Provider usually answers during 5 business days (excluding weekends).

We will keep you posted about the results in your open request 19741022.

Best regards,

Batery.

Ok i wait 5 days if I not received i connected again

Dear Batery Casino Team,

Thank you very much for your latest update and for confirming that the matter has been forwarded to your payment provider.

I would like to kindly inform you that I will continue monitoring this case closely until the issue is fully resolved.

Please make sure to keep us informed as soon as any new information or progress becomes available regarding the player’s withdrawal or the provider’s response.

Your cooperation and timely updates are highly appreciated and will help us bring this complaint to a transparent conclusion.

Thank you in advance for your attention and assistance.

Best regards,

Karla

Hello sir I wait on many days but I have not received yet my withdrawal and customer support not help give my withdrawal or refund my money pls help

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Parveen,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla