BC.Game Casino - Depozit igrača je odložen.

The funds have been debited from my account. I called the bank, they confirmed that the payment was successful. The casino has not credited the deposit for 6 days.

It takes about 5 minutes to check the payment. I do not understand why it takes so long. I am disappointed, the casino does not provide any additional information on the process.

The casino does not provide any regulated terms. This is not good, that is, in theory, they can "check" my payment for years without an answer.

Dear gsfckcompany,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you contacted casino support and asked for assistance regarding the issue?
• What response have you received?
• Do I understand correctly that the transaction appears as failed in your player's account?
• Have you made any successful deposits in the casino in the past?
• Have you checked your bank account for any returned transactions?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1. Yes, I wrote to support.
2. They just tell me to wait.
3. Yes
4. Yes, the other payments were successful.
5. The payment is successful. The payment cannot be returned in Ukraine without reporting it to the police.

1. Так, я писав у підтримку.
2. Мені просто кажуть чекати
3. Так
4. Так, інші платежі були вдалі.
5. Платіж успішний. Платіж в Україні неможливо повернути, без заяви у поліцію.

Thanks for the explanation.

• Has your ticket submitted to the casino been followed up on?
• Have you been advised what steps to take next by casino support?
• If you have saved any communication with the casino support regarding the issue, please forward it to my email at tomas@casino.guru

Dear gsfckcompany,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The funds have arrived. The claim is closed.

Кошти прийшли. Претензія закрита

Dear gsfckcompany,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru