BC.Game Casino - Depozit igrača je odložen.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

I have shared the transaction details and vedio proof to bc game but it's still pending for 7 days and I have reached out to my payment provider and they are saying that the payment is status is success. Could you please reach out to bc game like earlier. I will share all the proof of successful transactions

My three transactions are pending , are they scamming us now ?

Their live suport is horrible and nobody is helping . Please advise what to do .

Thanks for your reply.

Could you please share transaction confirmations from your bank application for these transactions?

Could you also please share screenshots of how the transactions look with the status visible in the cashier of the casino?

Send this information to my email at tomas@casino.guru

Dear Rohan_123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, I will share the details with you.

I am not able to send the details on the email you shared above . Do you have a different email address?

If you are having issues sending me a message, try sending it from a different email service, for example, @gmail.com

Please refer to your complaint ID number 181826 when sending me the email.

Send the information to my email at tomas@casino.guru

Dear Rohan_123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru