BC.Game Casino - Depozit igrača je odložen.

Hi i deposited 10k in this casino after continuous fails in stake and same thing happened to me what happened in stake for me here it is 10k inr i submitted all the proofs here they don't even have a live chat I provided all the proofs to them not yet i didn't receive any money . Every time I go to the live chat they tell everyone is busy. Where i should tell my problem

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Dear player,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila G.

Kindly provide your ticket screenshot, bank statement PDF (from the day of deposit to now) and a screen recording of the bank statement PDF to martin@bcgame.com

Hi @casinoguru and @bcgame I have sent the documents which you asked me to Martin please let me know if you need any further documents and i didn't receive any money to my bank or bc game

Hi attila, I shared all the details related to the transaction and the video of my bank statement from the deposit date to today and payment receipt also in that video and I shared my bank statement. W can wait and see what will be the reply.

Hi i already submitted all the documents still there is no reply from the bc game can you please take care of this

Hi please check latest mail

Dear BC.Game Casino, I would like to kindly request confirmation regarding the receipt of the documents submitted by the player. Thank you in advance for your attention to this matter.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi, yeah sure I will also share this to my best like my friends and some pages so people also aware they asked all my transaction date not replied again

Dear Bharath24:

Hello, I haven't received your PDF. To reiterate, the PDF needs: all transaction records from the deposit date to the present.

Most importantly, you need to sumbit your ticket first and tell me your order ID; otherwise, we won't be able to submit it for you later.

The video needs: transaction records from the deposit date to the present.

Thank you very much for your cooperation.

Hi please check this

Hi please check this i provided all the documents to Martin and recieved the mail from and after he asked documents again and i submitted from them i didn't get any acknowledgement.please check the order id in the screenshot.

Hi @casinoguru and @bc.game please check the mail again. I had sent again the mail upto today's date please check and let me know.

Dear Bharath24:

Thank you very much for your cooperation. We have already issued a refund. Please check.

Hi @casinoguru thanks for your continuous support and intervention in this matter as i recived my deposit now. @bcgame thanks for checking again with your third party provider and adding my deposit

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila