BC.Game Casino - Opklade igrača su otkazane.

BC.GAME is ABSOLUTELY SCAM

I bet total 983.33 on Evolution Casino, and all bets are win.

But, BC.GAME suddenly canceled my bets for ‘technical reason’.

Dear 7high6,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with BC.Game Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you received a more thorough explanation of what exactly happened during your game play?
• Do you have an access to your game history? Can you share it with us?
• Has casino returned your deposit back to your player's account?
• Can you share the communications you have exchanged with the casino (emails, live chat screenshots)? Please share it all here, or send it to my email katarina.d@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dear Katarina,

1. I played Evolution’s ‘Speed Bacarrat’ through BC.GAME. While playing normally, three hit bets, like screenshots, were cancelled. The casino's customer center claims it's because of "too late betting," but I bet as soon as the countdown started. Even, bets that have since lost money have been processed normally.
2. The bets in this complaint are "canceled bets," which cannot be seen in Evolution or BC.GAME's records. However, as shown in the screenshot, the customer center is aware of the record of the canceled bets.
3. No. The prize has not been returned, and the payment of the prize is avoided as it is a 'technical problem'.
4. Yes. I have attached a screenshot. It is written in Korean, so it may be inconvenient to recognize it, so please understand.

I'm disappointed with the level of casinos shirking their responsibilities, saying it's a technical issue. I appreciate your kind help, and I'll cooperate with all if there's any data I need.

Kind Regards,

7high6

I didn't accidentally post the picture, sorry for the inconvenience, and repost the picture on this thread.

Regarding this case, I also contacted Evolution via e-mail to see what technical problems occurred, but have not received a reply yet.

I'm not sure if I'll get a reply, but if I do, I'll share to you.

Kind Regards,

7high6.

Dear 7high6,

thank you for your messages and evidence supported.

• Am I correct in understanding that the disputed amount of 983.33 USDT represents the total sum of your wagers across those three games?
• Have you asked casino to investigate with the game provider these bets in question?
• Could you please specify the date on which this situation occurred?

Looking forward to your reply.

Katarina

Dear Katarina,

I'm much obliged to you for your help.

1. Yes, that's a total of three bets, 983.839248 USDT to be exact.
2. Yes, as you can see from the screenshot, I asked them to "explain what technical issue it was." However, the casino dismissed it, saying, "We have provided all the information available."
3. Yes. May 4, 2025. One each at 18:10:39, 18:09:58, and 18:08:34. This time zone is GMT.

If you need any additional information, I will provide it all. Thank you again for your help.

Kind Regards,

7high6

Sincy

Dear 7high6,

thank you for your message.

• Can you still access your player's account?
• Aside from what you have already provided, have you had any other communication with the casino concerning this specific matter? Could you please share it with us? My email is katarina.d@casino.guru.
• Are there any further updates you would like to share with us?

Looking forward to your reply.

Katarina

Dear Katarina,

1. Yes.
2. No, there isn’t.
3. No, Evolution and Casino don’t have further update.

Kind Regards,

7high6

Dear 7high6,

thank you very much for your message.

To proceed with this complaint, we require access to your gaming history. Could you kindly provide a copy of your gaming history by forwarding it to katarina.d@casino.guru at your earliest convenience?

Looking forward to your reply.

Katarina

I have attached a response from the customer center because there is no game record left. There is a game record in that response. Please check again.

Thank you very much, 7high6, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thanks for your kind advice. I’ll wait for it.

Hello there,

Thank you 7high6 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BC.Game Casino for their help in resolving this complaint. We would like to know what is the issue with the bets and what can we do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They had 2 weeks to answer but they ignored it and ended up with time. Please downgrade their rating.

Dear 7high6, I am in contact with the casino representative, so I will give them additional time to respond. I will keep you updated about any new developments. Thank you for your patience during this time!

How much more time do they need? I think I've been waiting quite a while. Thank you for your help.

Dear 7high6, would it be possible to provide us with the UID and screenshot of games or the game ID? The casino represetative has requested this information to investigate your complaint. Thank you in advance for your cooperation!

Hello,

Please provide your UID or the correct email address that you used to sign up on the platform.

Thank you

BC.GAME

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

7high6, we have received confirmation from the casino that the bets in question were automatically cancelled by the game provider's system. According to the information provided, the associated funds were promptly refunded to your account at the time of cancellation.

Please understand that in such situations, the cancellation is executed solely by the game provider, without any involvement or control from the casino's side. As a result, the casino is not in a position to intervene or reverse the outcome in this instance.

Unfortunately, due to the nature of the issue and the circumstances under which the bets were cancelled, there is little further action that can be taken.

I truly apologize that I couldn’t be of more assistance on this occasion.

Kind regards,

Peter