BC.Game Casino - Pitanje depozita igrača ostaje nerešeno.

This is not the first time I’m facing this nonsense. On 8 September, I made another deposit of ₹1,000 that you never resolved — not even after two months of waiting and following up. That was frustrating enough, but now ₹9,000 missing? This is ridiculous and completely unacceptable.

If this is how you handle user funds, then you’re putting your entire credibility at risk. I’m not going to sit quietly this time — either credit the ₹9,000 to my account immediately or refund it back to my payment source without further excuses.

I have attached the PhonePe transaction proof showing the successful payment. I expect a proper resolution, not another generic response.

Handle this seriously — this is the second time, and I will not let this go ignored.

Bc game id 99007906

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a screenshot of the transaction and its status as it appears in your player's profile's deposit history?
• Were you able to make deposits in the casino using the same payment method that was processed successfully?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

their support team refuses to verify the UTR with their merchant’s bank (IDBI) and keeps sending repetitive or misleading replies. First, they claimed my UPI ID was masked and asked me to contact my bank. After I obtained the full UPI ID and even the beneficiary account number from my bank, they changed their story and said my order ID and transaction receipt do not match.

I have also contacted their email support (support@bc.game) and even legal@bcgame.com, but they never respond at all. I had another case months ago that is still pending with no reply. They completely ignore genuine issues and simply close tickets or stop replying.

they even blocked me on X twitter for sharing these screenshots

It’s clear they are avoiding responsibility and refusing to resolve verified payments.

Its been over a week now. no reply no any kind of progress they are ignoring my deposit related issue ,i see thousands of people complaining about the same issue still bc game has no effect . at this point they are doing openly scams

They deleted my game account unbleiveble

Thanks for your patience.

Please note that if the casino displays the transaction as failed, we would recommend you contact your payment provider/bank and inform them that the merchant failed to receive the transaction. If this were the suggestion of the casino support at the time, we would recommend you try to pursue the issue this way.

• Was there any withdrawal balance on your player's account?
• What was the reason the casino closed your account?

Looking forward to your reply.

I contacted my bank they doing their job from their side, but Bank said payment is credited to merchant account ,its clealy bc game fault they allow scammy shady merchants ,i need my deposit

For my game account they deactivated ,when i open its says permanent deactivated ,i do not the reason they did that i think because i am exposing them openly on every platform they even blocked me on twitter

Dear Player,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved".

This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of BC.Game Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members.

Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of BC.Game Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Casino's message:

Dear Tomas,

Thank you for your involvement and for addressing this matter with care and responsibility. As a platform committed to responsible gaming, we place great importance on user protection and regulatory compliance.

Regarding deposit order number F-1847955553141759532:

The first ticket submitted by user mwsg was closed because the receipt provided did not match the corresponding order information. As a result, we were unable to verify it as the correct transaction.

Furthermore, upon additional review, we confirmed that mwsg activated permanent self-exclusion on 2025-11-15 at 07:56:46 (UTC). Once permanent self-exclusion is confirmed, the system automatically restricts account access and closes any pending tickets. Consequently, the user is currently unable to access the account.

Please note that self-exclusion is a voluntary action initiated by the user. Once permanent self-exclusion takes effect, in accordance with responsible gaming policies and account security protocols, our team is no longer able to access or intervene in the account, including following up on subsequent tickets.

Thank you for your understanding and cooperation.

Martin

Dear mwsg,

Could you please comment on the casino's findings?

Looking forward to your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear mwsg,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas