BC.Game Casino - Povlačenje igrača je odloženo, podrška za nalog ne reaguje.

I withdrew 59,000 PKR from my BC game account to my Easypaisa bank account on November 13, 2024. But my Easypaisa bank account has a limit of receiving only 50,000 PKR per day. 

I have called my bank and told them the matter and they are saying that if there is a transaction beyond the daily limit, the amount will bounce back to the sender’s account. 

I have been telling it to the BC Game customer support, but they are not doing anything for it. I have sent them my bank account statement but they keep on sending me a receipt that is from the merchant ( it has no transaction id , no bank logo, no bank details ). They just reply that the transaction is successful. 

First they asked me to wait for 24 hours then a ticket will be created and complaint will be registered. After waiting for 24 hours they gave me a ticket and asked me to wait 24 hours to get the result. After waiting for another 24 hours they sent me a receipt ( which I believe is fake ). Then asked me to wait for another 24 hors to create a ticket again. 

Then after waiting for 24 hours ( for the third time ) they gave me another ticket and asked me to wait 24 to 48 hours to get the response. Then after nearly 25 hours later they provide me with the same receipt. Now they are asking me to wait for another 24 hours to file the complaint and create a new ticket. 

I have asked them to ask the merchant that the amount was bounced back to his account due to daily transaction limit of my account.

I even submitted a complaint on askgamblers.com but after a while bcgame stopped responding and it resulted in closing the case leaving it unresolved because they stopped responding.

upon checking, BC Game has deleted my transaction history.

following are the details of the transaction:

Order Details:

Withdraw Amount: 59403 PKR

Order ID: F-1815­602­416­762­134181

Status: Success

Fee: 1649 PKR

Created Time: 13/11/2024, 15:23:14

Dear Hyperburner,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your casino account currently accessible to you? Can you log in? Could you please share a screenshot from your account withthe current balance if possible?
• Is your casino account verified?
• Could you please share with me your recent and relevant communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Im unable to share the screenshots here so I have send you an email with all the screenshots

Thanks for your reply and provided information.

Could you please advise what you discussed with your bank regarding the withdrawal in question?

Could you please provide us with any transcripts specifying the bank's role in the problem?

I talked to my bank and they told me that there is no transaction with the given transaction id.

Is there any record of your discussion with your bank regarding the missing transaction?

Please forward such proof to my email or post a screenshot in the complaint thread. I apologize for the inconvenience.

I contacted my bank via phone call. They have sent me bank statement for the month of November on my email address

Would you be able to send me the bank statement for review? Please indicate the date, time, and amount of your deposits to the casino and whether deposits are recorded on your bank statement. I apologize for the inconvenience. Send the information to my email at tomas@casino.guru

I have sent you an email with my bank statement attached.

subject: Bank Statement - Ameeq Sohail

Thanks for your reply.

Is your deposit in the casino among the transactions listed on the bank statement?

Could you please explain when you deposited money into the casino?

No, I didn’t make a deposit into

my BC Game account. I withdrew money from my BC Game to my Telenor Easypaisa Bank Account on 13, November, 2024. But I didn’t receive that amount. I have sent you my bank statement for the month of November so you can see that i haven’t received the funds.

Dear Hyperburner,

Outside of the thread, the casino supplied sufficient evidence the payment was paid out to you and the casino tried its best to assist you and fulfilled its obligation towards paying your winnings.

From our point of view, the issue remains between you and your bank to resolve. Since there is no further action we can take regarding your complaint, it will be closed. I am sorry we couldn't be of more help regarding the issue.

Even though we couldn't help you with your problem, please don't hesitate to contact us if you run into issues with any online casino in the future.