BC.Game Casino - Povlačenje igrača je odloženo.

I am playing bc game from 2 months I was able to deposit and withdraw money till today. I deposited 200 and win a amount and I withdraw some money but when I try to withdraw all my money the withdrawal page shows withdrawal suspended and I contacted with live chat they said it will take 24 hours but still its suspended and I can't withdraw my money

Hello Gareeb44,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with bet365 Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you play casino games or sports betting?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes I verified my account yesterday.

I play casino games sometimes crash sometimes mine etc..

I accumulated my winning with real money

I'm talking to customer service since last 2 days they are just saying wait 24 hours

I am taking with the live support for past three to four days they are ingoring the issue and said wait from 4 days please help



See All these screenshots what are they saying

Hello Gareeb44,

Can you please clarify if the complaint is about bet365 or BC.Game as you have selected bet365 but your first post says it's about BC.Game?

Please forward the communication between you and the casino to nikolas.b@casino.guru for further review.

Regards,

Nick

The game is b.c

Hello Gareeb44,

I still haven't receive the e-mail communication between you and the casino.

Please forward it as soon as possible to proceed in resolving the matter.

Awaiting your response.

Regards,

Nick

I have sent All the details

Thank you Gareeb44 for all the information provided so far. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you Gareeb44 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BC.Game Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Please make it faster please

You may have noticed the timer in the top right corner, which allows each party involved seven days to reply. While we strive to provide prompt responses, please understand that we handle over 1000 complaints simultaneously, necessitating thorough investigation and analysis for each case. Thank you for your patience during this time!

Ok

Gareeb44, After a thorough review of your account activity, the casino has provided substantial evidence indicating the existence of multiple accounts associated with you. As per industry standards and the casino’s established policies, each player is permitted to maintain only a single account.

Your actions constitute a clear violation of the casino’s terms and conditions, which explicitly prohibit the creation and use of multiple accounts. In light of this violation, we regret to inform you that your complaint will be rejected.

We appreciate your understanding in this matter.

Kind regards,

Peter