BC.Game Casino - Povlačenje igrača je odloženo.

My withdrawal shows sucess but not credited in my bank account

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Dear Faizan1, 

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.  

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually. 

Could you please forward a screenshot of your withdrawal request to this thread?

Have you accumulated your winnings with the help of bonus, please?   

Thank you in advance for your cooperation and reply. 

Best regards, 

Katarina

Dear Faizan1, 

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved".

This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of BC.Game Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members.

Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Comments from the Casino:

Dear Faizan1,

Thank you for your patience and cooperation while we conducted a final and comprehensive review of your claim.

Our finance department has coordinated with third-party payment providers and the relevant banking institutions to thoroughly review all transaction records. After multiple cross-verifications, we confirm that the deposit has been successfully credited to your account.

Please review your withdrawal statement and transaction history for confirmation. If the funds are not reflected in your bank statement, we kindly recommend contacting your bank’s customer support for further verification.

Should you have any further questions, we remain available to assist you.

Hello,

Thank you to the casino for getting back to us and for carrying out a final review of this matter.

Dear Faizan1,

Please follow the casino’s instructions and check your withdrawal statement and transaction history carefully. If the funds are still not visible in your bank statement, kindly contact your bank’s customer support as advised by the casino and let us know what they tell you.

I would also like to inform both parties that I have taken over this complaint, as Katarina is no longer working for Casino Guru.

Thank you both for your cooperation.

Dear Faizan1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru