BC.Game Casino - Povlačenje igrača je odloženo.

Unresolved Withdrawal – Immediate Manual Review Required

My withdrawal is marked SUCCESS on BC.Games, but the funds are still not credited to my bank account.

Details:

Withdrawal Amount: ₹21,212

BC.Games Order ID: F-1850690993391400779

BC.Games UTR: N053250425287707

Status on site: SUCCESS

Date: 05/12/2025

Important Clarification: There is a ₹21,212 credit visible in my bank statement, but that transaction is a self-transfer done by me, with a different UTR (534387910134).

This clearly proves that the BC.Games withdrawal has NOT been received.

I have already shared:

Complete bank statement

Withdrawal receipt

UTR comparison and clarification

Despite this, I am only getting automated replies and my tickets are being closed without resolution.

A cyber complaint was initiated earlier only for escalation pressure, but my intention is simple: ➡️ Either credit the pending amount,

➡️ Or provide verifiable bank confirmation for UTR N053250425287707.

Requesting a manual review by a real support agent.

Please do not close this without proper verification

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you received any previous or subsequent payout from the casino?
• Did you achieve your winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the unprocessed payout? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Please priorities my problem

I'm facing soo much mental and financial problems because of it

Lenders are threatening me pls help me and provide me my money pls pls 🙏🏻🥹

Bro pls priorities my complaint

I'm suffering alot because of this

Thomas why are you not taking any action i have already provided you everything all proofs but you are not taking any action

Dear Player,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of BC.Game Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members.

Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from BC.Game Casino. I wish I could be of more help. The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of BC.Game Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Casino's message:

Dear Tomas

We kindly request that this thread be reopened, as we are now prepared to proceed with a final resolution.

A dedicated internal audit has been conducted regarding the player’s claim, and we will provide a transparent clarification of our findings.

Thank you for your patience and for giving us the opportunity to resolve this matter effectively.

Dear Shivamtf,

Thank you for your patience and cooperation while we conducted a final and comprehensive review of your claim.

Our finance department has coordinated with third-party payment providers and the relevant banking institutions to thoroughly review all transaction records. After multiple cross-verifications, we confirm that the deposit has been successfully credited to your account.

Please review your withdrawal statement and transaction history for confirmation. If the funds are not reflected in your bank statement, we kindly recommend contacting your bank’s customer support for further verification.

Should you have any further questions, we remain available to assist you.

BC.GAME Support Team

Dear Shivamtf,

Could you please comment on the casino's conclusion regarding the previously lost transaction?

Looking forward to your reply.

Dear Shivamtf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Shivamtf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Tomas

Casino.Guru