BC.Game Casino - Povlačenje igrača je odloženo zbog problema sa KYC-om.

They say I need to certify my advanced KYC, but I don't know exactly which one I should upload.

So I got it wrong 5 times, but they said they'd give me another chance in 24 hours.

If it gets blocked here too, will my funds be frozen?

고급kyc를 인증하라는데 정확히 어느걸올려야하는지 모르겠습니다.

그래서 5번을틀렷는데 24시간후 한번기회를 더준다고합니다.

여기서도 막힌다면 제자금은 동결되는건가요?

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided, and when exactly you sent the last one?
• Do I understand correctly that the casino hasn't accepted documents for proof of address?
• Have you contacted support or live chat and inquired which documents are accepted? Have you received any response?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear LeeByungguk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru