BC.Game Casino - Povlačenje igrača je odloženo zbog problema sa KYC-om.

Mail: [removed by Casino.Guru admin]

Username: Bc game life

Hello sir, 

I have recently applied for kyc in bc game my basic kyc was successfully approved but advanced one got failed. No actual reason was given. Now I am not able to withdraw my balance. So please give me one more try to reverify my identity.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please list which documents you submitted for verification and which format you used?
• Could you please list which of the documents were approved and which weren't approved?
• Have you reached out to support? What response have you received?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanku sir for your response

Sir i have send you a mail please check.

sir no reply from mail

Thanks for your reply.

Could you please share the email you sent to the casino when contacting them after your account was blocked?

Could you please share the bank statement you submitted to the casino during the verification process?

Please share the information with me at tomas@casino.guru

Dear Zakirdar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sir i sent mails but i don’t have mails in my history now i cleared all history

but i can send you a statement that i provide for advance kyc in bc game

Dear Zakirdar,

We have taken note of the situation you reported. To ensure your case is handled accurately, we would like to re-verify the documents previously submitted for your Advanced KYC application.

Kindly provide your BC.GAME account UID so that we can further review and follow up on your verification status. Once we receive the information, our team will promptly reassess your case.

We sincerely appreciate your cooperation and patience.

BC.GAME Support Team

Thanku so much sir i have provided a bank statement to mail tomas@casino.guru

sir i have user name of my game not uid

because who thinks account gets locked

i remember user name because i change it last time that is why i remember user name

my bc game user name is : Bc game life

thanku for your support

Thanks to both parties for your replies.

Dear Zakirdar,

I recommend checking any previous correspondence with the casino, such as registration confirmation to look for this information.

Please let me know if you found the necessary information and share it here or with the casino directly.

I cannot access my account to see the UID because the account is locked due to failed Advanced KYC.

sir I already tell you that i have deleted all previous mails I didn’t have any mail record

my uid is not possible but i have user name and verified mail.

Username: (Bc game life )

Registered Email: (zakirdar903@gmail.com)

Approximate Balance: 1423 USDT

Country: India

Please ask BC.Game to identify my account using the username and email.

please help me sir🙏

Dear casino representative,

Is there any way for you to assist from your point of view?

What steps are currently necessary for the player to take?

If there are any obstacles in accepting the player's verification documents currently, please provide an explanation here or to my email at tomas@casino.guru

Dear Tomas,



I have send email to tomas@casino.guru, plz check

Sir what happen any news..?

Thanks for your patience, Zakirdar.

The casino representative provided evidence that your account is associated with other accounts on their platform. Please note that opening multiple accounts is prohibited in most online casinos. Consequences for breaching the rules about multiple accounts range from account closures to balance confiscation.

We recommend that you strictly open only one account in any online casino you play at to avoid similar issues.

Since the rules of the casino were breached in a manner where we cannot assist you anymore, the complaint will now be closed. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.