BC.Game Casino - Račun igrača je zatvoren, a sredstva su konfiskovana.

the casino blocked the withdrawal of money from the account and required verification, I successfully passed both basic and extended verification, the site wrote successfully and confirmed it to me, after which I wrote in the chat so that they would open the withdrawal of money from the account for me, and almost immediately after that they closed my account and asked me to write to them by mail, allegedly it is under threat, I wrote to the mail, they asked to answer 9 questions, I answered them all, and the next day they send me a letter where they say that I violated something and they close my account with my money forever! please help me resolve this issue, the casino no longer makes contact

казино заблокировало вывод денег со счета и потребовало пройти верификацию ,я ее успешно прошел и базовую и расширенную верификацию ,сайт написал успешно и подтрвердил мне ее после чего я написал в чат чтобы они открыли мне вывод денег со счета ,и почти сразу же после этого они закрыли мой аккаунт и попросили написать им на почту ,якобы он под угрозой ,я написал на почту ,они попросили ответить на 9 вопросов ,я на них на все ответил ,и на следующий день они мне присылают письмо где говорят что я нарушил что-то и они закрывают мой аккаунт с моими ден6ьгами навсегда ! помогите мне пожалуйста в решении этого вопроса ,казино на контакт больше не идет

Dear vava0202,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I created an account on May 6 and played until the 14th, yesterday, May 14, I passed verification and wrote to technical support to open a withdrawal for me

I found out about the blocking as soon as I wrote in the chat after passing kyc, they immediately blocked my account

I played everything, casino, live casino, and sports betting

no bonus, i used only my deposit funds

Yes, I will attach their message about blocking to you

I also had successful withdrawals from the account, and the casino paid everything out properly, but as soon as it requested verification and I successfully passed it, they immediately closed my account, and supposedly I violated the rules, but this just sounds like an excuse not to pay me money and block them

я создал аккаунт 6 мая и играл до 14 числа , вчера 14,05 я прошел верификацию и написал в тех поддержку чтобы мне открыли вывод

о блокировке я узнал сразу как я написал в чат после прохождения kyc,они сразу же заблокировали мой аккаунт

я играл во все и казино и живое казино и ставки на спорт

без бонуса , я использовал только свои депозитные средства

да я вам прикреплю их сообщение о блокировке

так же у меня были успешные вывод средств со счета , и казино выплачивало все исправно , но как только запросило верификацию и я ее успешно прошел они сразу же закрыли мой аккаунт , и якобы я нарушил правила , но это звучит просто как отговорка не платить мне деньги и заблокировать их

Thank you very much, vava0202, for providing the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello vava0202,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite BC Game Casino to join the conversation and participate in the resolution of this complaint.

Dear BC Game Casino,

Can you please provide more information about the prohibited techniques the player is accused of engaging in?

Kind regards,

Adam

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear vava0202,

I have now made contact with the casino outside this thread and hope to receive further information soon.

I will extend the timer once more in the hope we can find a resolution to this complaint and will post again as soon as I know more.

Kind regards,

Adam

Hello vava0202,

The casino has stated that they are unable to assist you due to your use of multiple accounts. I have requested supporting evidence of this and await further reply.

In the meantime, can you please explain if you have used multiple accounts at this casino?

Kind regards,

Adam

I don't have two or more accounts, the casino decided not to pay me my winnings under this pretext, moreover, I passed the verification of my account at the casino and PASSED IT SUCCESSFULLY! I successfully passed verification step 1 and step 2!

никаких двух и более аккаунтов у меня нет ,казино под этим предлогом решило не выплачивать мне выйгрыш ,более того я прошел верификацию своего счета в казино и ПРОШЕЛ ЕЕ УСПЕШНО! у меня успешно была пройдена верификация степ 1 и степ 2!

Hello vava0202,

I have received further evidence from the casino that shows your account has made withdrawals to the same crypto wallet as the second account, and the casino also states that you have only placed bets on Sports while accumulating the amount that has been confiscated.

Can you please provide any further explanation?

Kind regards,

Adam

Hello vava0202,

I can see on the blockchain that there are 2 transactions to the erc20 wallet, have these both been made from one account at the casino? Please also answer my question regarding sports betting. I am waiting for the casino to provide full betting and transaction histories so we can be certain about how the accounts are linked and how the winnings have been accumulated.

Kind regards,

Adam

Yes, there were two transactions on the ERC wallet and all of them were made from my ONE account that was blocked!

regarding sports betting I didn't understand what you need to answer, yes I did bet on sports but I didn't understand what you mean by accumulating "confiscated winnings" I played for a long time and when I won some significant amount for me I made a withdrawal so as not to get carried away and not lose everything

да на ерц кошелек были две транзакции и все они сделаны с моего ОДНОГО акканунта который заблокировали!

по поводу ставок на спорт я не понял что вам нужно ответить, да я делал ставки на спорт но я не понял что вы имеете ввиду накапливая "конфискованный выйгрыш" я долго играл и когда я выигрывал какую то значимую для меня сумму я делал вывод чтобы не заигрываться и не проиграть все

Hello vava0202,

I am still discussing the case with the casino externally, and waiting for relevant proof from them, so I will extend the timer in accordance with our policies.

Kind regards,

Adam

Good afternoon, is there any news?

добрый день есть какие-то новости?

Hello vava0202,

Apologies for my delayed response. I am still waiting for the evidence to be provided by the casino.

Dear BC.Game Casino,

The timer will be reset one final time. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Kind regards,

Adam

bc.game, please respond to the complaint, what kind of scam is this? I have a video recording where you can see all the withdrawals I made from my account, and in the browser you can see each transaction, and there are no deposits except for those that I withdrew from my only account. Why are you lying so brazenly!?

You have 2 days left to respond to your complaint!

bc.game ответьте на жалобу че за скам ,у меня есть видеозапись где видны все выводы которые я делал со своего аккаунта и в обозревателе можно посмотреть каждую траназкцию и там нет никаких пополнения кроме тех что я выводил с моего единственного акка,зачем вы так нагло врете!?

у вас осталось 2 дня на ответ жалобы!

Hello vava0202,

The casino has responded and requested additional time to gather the required supporting evidence.

In the hope that a resolution to your complaint can be found, I have granted an extension.

I thank you for your ongoing patience, and will post an update as soon as I have one for you.

Kind regards,

Adam

I don't understand one thing, they were silent for 3 weeks and now they asked for another week to collect evidence? What do you mean collect? They haven't come up with it yet? If they blocked the account, then they should already have evidence and they're just looking for it, how does this happen?

я не понимаю одного они 3 недели молчали и сейчас запросили еще 1 неделю чтобы собрать доказательсва?что значит собрать ? они их не придумали еще ? если они заблокировали счет то они должны уже иметь доказательства а они их только будут искать ,как это так получается?

I just don't understand what kind of evidence they are going to collect for another whole week, if you said that they told you that I withdrew money from two alleged accounts to the same account, I provided you with all my withdrawals and the addresses where I withdrew, there in the blockchain everything is visible that only the money that was withdrawn from my only account came to these addresses and there are no other transactions, which means that in theory no other accounts were withdrawn there

я просто не понимаю какие они доказательсва собираются еще целую неделю собирать ,если вы говорили что они вам сказали что у меня выводились деньги с двух якобы аккаунтов на один и тот же счет ,я вам предоставил все свои выводы и адреса куда я выводил , там в блокчейне все видно что на эти адреса приходили только те деньги которые выводились с моего единственного аккаунта и никаких других транзакций нет ,а значит туда чисто в теории не выводились никакие другие аккаунты

Hello vava0202,

I agree it is uncertain, but it is not uncommon for casinos to need extra time on occasion. I have asked for your full histories and those of any other accounts that are allegedly attributed to you, so I would rather allow a bit more time and try to get any funds due to you returned instead of just closing the complaint.

Kind regards,

Adam

yes I agree with you, let's wait to see what they drop then

да я согласен с вами, давайте подождем что они скинут тогда

Hello vava0202,

I have received further evidence from BC Game, and this is now being reviewed and discussed. I will post again shortly when a conclusion is reached.

Many thanks for your continued patience.

Adam

Hello vava0202,

I have reviewed the evidence and explanation from the casino.

Regarding the use of multiple accounts - the evidence provided shows that 2 successful transactions were made to the wallet in question, and that both of these were from your verified account, as you mentioned. However, the evidence also shows that an additional withdrawal was attempted from a different BC game account to that same wallet on 05/06/2025, but the casino system denied the transaction, and that is why it is not present on the blockchain.

Even if there was no evidence to support your use of multiple accounts, the casino states that you have originally been blocked due to abuse of sports bets. This is not something we can assist with currently, as we do not have enough knowledge of sports betting to be able to make a well-informed assessment of the situation.

Consequently, the complaint will be closed. I am sorry that we could not be of more help on this occasion.

Kind regards,

Adam