BDM Bet Casino - Igračev račun je zatvoren nakon pokušaja povlačenja.

I am filing a formal complaint against BDMBet casino for the unjustified withholding of my legitimate balance of €20,067.50 and the subsequent suspension of my account in retaliation.

My account is fully verified (KYC completed). When I tried to withdraw my winnings, the casino imposed a weekly limit of €3,500, which would mean it would take more than six weeks to receive my funds. When I contacted support (agent Quirino) to request a manual transfer of the total amount, I was told I would have to wait until April 1st without any immediate solution.

After informing them that I would escalate my complaint to CasinoGuru, the casino generated an escalation ticket (ID: YKGU2L) and then suspended my access to the account.

I have all the screenshots of the conversation where they admit to limiting my funds and proceeded to block my account after my complaint. I demand immediate payment of my entire balance (€20,067.50) via manual bank transfer. I have not broken any rules and I believe the casino is acting in bad faith to avoid paying a prize of this amount.

Presento una queja formal contra el casino BDMBet por la retención injustificada de mi saldo legítimo de 20.067,50 € y la posterior suspensión de mi cuenta como represalia.

Mi cuenta está totalmente verificada (KYC completado). Al intentar retirar mis ganancias, el casino me impuso límites de 3.500 € semanales, lo que implicaría tardar más de 6 semanas en cobrar mis fondos propios. Al contactar con soporte (agente Quirino) para solicitar una transferencia manual del total, se me indicó que debía esperar al 1 de abril sin darme ninguna solución inmediata.

Tras informarles de que elevaría mi queja a CasinoGuru, el casino generó un ticket de escalada (ID: YKGU2L) y acto seguido suspendió mi acceso a la cuenta.

Dispongo de todas las capturas de pantalla de la conversación donde admiten la limitación de los fondos y proceden al bloqueo de mi cuenta tras mi queja. Exijo el pago inmediato de la totalidad de mi saldo (20.067,50 €) mediante transferencia bancaria manual. No he incumplido ninguna norma y considero que el casino está actuando de mala fe para evitar pagar un premio de esta cuantía

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BDM Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• When was the last time the casino processed a payout to you?
• Do I understand correctly that the casino committed to paying out your winnings despite the account closure?
• Could you please share with me your communication with the casino regarding the account closure? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas