BDM Bet Casino - Povlačenje igrača je odloženo.

Hello, good afternoon. I recently won €250 on bdmbet after making numerous deposits... so many deposits I won't even mention the total amount. The funny thing is, deposits are processed very quickly and without any issues. Now, for my first withdrawal (a small amount), I can't imagine what it would have been like if it had been thousands of euros... They're giving me excuses and nonsense, and it's taking forever. I've attached screenshots. I find this shameful and disgusting.

Hola buenas tardes, mira hace poco he ganado en bdmbet 250€ después de muchos depósitos que he hecho... Muchísimos depósitos que no voy a hacer la cantidad. Lo gracioso es que para los depósitos son muy rápidos y no ponen pegas. Ahora para la primera retirada que hago(poca cantidad) no me quiero imaginar si hubiera sido miles de euros... Me ponen excusas y tonterías y se está demorando muchísimo. Adjunto capturas. Esto me parece vergonzoso y asqueroso

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you submit your withdrawal request?
• Could you please specify if you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Jesussnwhs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru