BDM Bet Casino - Povlačenje igrača je odloženo i zbunjujuće.

I am sharing my extremely frustrating experience with BDMBet, where I’ve been trying to withdraw 4000 RON from my account. The entire process has been full of confusion, delays, and inconsistent information from their support team. Here's a breakdown of the situation:

Timeline:

April 3, 2025: I requested a withdrawal of 4000 RON.

I received a confirmation email from BDMBet stating that it was a withdrawal, and that it would take 5-7 banking days to process.

Issues I Encountered:

Processing Delays and Confusion:

The withdrawal was supposed to take 1-5 working days according to BDMBet's terms, but when I followed up on April 10th, their support team told me it would arrive by April 14th, citing banking days as the reason for the delay. I was initially told the 10th was the last day, but the date changed after I reached out again, which was confusing and unprofessional.

Refund vs. Withdrawal:

After waiting 10 days, I was told by BDMBet’s support that the transaction was treated as a refund, not a withdrawal. This is completely misleading, as I was told from the beginning it was a withdrawal. If it were truly a refund, I should have received all of my funds, but I still have 2.50 RON remaining in my account. This inconsistency and miscommunication make it clear that the transaction is still being processed as a withdrawal, despite their claims.

Lack of Transparency and Unprofessionalism:

The entire experience has been filled with lack of transparency and inconsistent communication. I was told multiple different things, and now, 10 days later, I’m still waiting for my funds, unsure if they will arrive or not.

Current Status:

I’m still waiting for my funds, and the whole situation has been a nightmare. The official withdrawal processing time has been exceeded, and I have no clear idea when I will receive my money. BDMBet needs to resolve this issue immediately, as I’ve been given completely contradictory information and experienced unprofessional handling throughout this process.

Final Thoughts:

At this point, I’m extremely disappointed with BDMBet. They have failed to deliver on their promises and have treated me unfairly by changing the terms and providing misleading information. I would highly advise others to be cautious when using their platform, as this entire

experience has left me questioning their reliability and professionalism.

I can provide attachments of any correspondence or details, if necessary, to support my claims.

Hello costineltoma23,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BDM Bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

The account was verified twice: the first time on March 30, with just the standard KYC, and then I provided all the requested documents by April 3. After that, they informed me that the withdrawal was processed.

I deposited with a sports bonus, which was lost, but with real money, I managed to win a ticket.

I have been in daily contact with them between March 30 and April 3, mostly me trying to get them to tell me exactly which documents they needed, because I am a fair player.

The last time I spoke with two different agents today. The first one told me that if the money doesn’t come in today, April 10, I should contact them again tomorrow, and then the second agent told me that I will receive the money by April 14 at the latest.

I provided all required documents within 24 hours, but I'm being told to wait up to 14 days for my withdrawal to be processed. Despite acting promptly, I'm facing unnecessary delays. I even anticipated additional document requests after reading reviews on Trustpilot. Also, I noticed they offer free spins for 5-star reviews on Trustpilot, which seems like an unethical way to manipulate their public image

Hello costineltoma23,

Can you please forward the full communication between you and the casino related to this case to nikolas.b@casino.guru as it is still unclear on what base is the casino issuing you a refund?

Awaiting your response.

Regards,

Nick

Hi again.

I sent all the history e mails and chats with the live agents

I wanted to provide an update, as I reached out once again to BDM Bet’s live chat support on April 24. Unfortunately, my withdrawal from April 1st is still pending.

During the conversation, the support agent mentioned:

The delay was due to an issue with the payment provider.

That the funds were allegedly returned to my casino balance, though no specific transaction confirmation or timeline was provided.

I was told the expected final date for the funds to arrive is May 7, but again, without any clear evidence that the funds were actually processed.

I also asked for details such as the IBAN used and proof of transfer, but was told that only their "responsible department" can access this information.

I submitted all requested evidence to Casino Guru 6 days ago and haven’t received an update yet. I fully understand that these things can take time, but it’s been almost a month since the initial withdrawal request.

👉 Would it be possible for someone from your team to kindly follow up with the casino to help move things along?

I appreciate your support and thank you in advance.

Thank you costineltoma23 for all the information provided so far. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello costineltoma23,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a BDM Bet Casino representative to join this conversation and participate in resolving this complaint.

Dear BDM Bet Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Hello!

We would like to inform you that the refund process was successfully initiated from our side on April 17th. As previously communicated, the transaction may take up to 14 banking days to be completed.

Once the refund is successfully processed, you will receive a confirmation email. We appreciate your patience and understanding during this time.

Best regards,

BDM Bet Casino

Dear BDM Bet Casino,

Thank you for your response and the information you have provided.

Please keep us updated regarding the player's refund and let us know once it is credited.

I'll be awaiting your reply.

6 of May and funds did not arrive 🙂

Tomorrow is basically the last day

Dear costineltoma23,

Thank you for your continued patience and understanding.

We would like to inform you that the refund remains within the expected timeframe.

Should you not receive the funds by the end of the maximum allotted banking days, please do not hesitate to contact us. We will promptly follow up with the payment provider to investigate the matter further.

Best regards,

BDM Bet Casino

Hello costineltoma23,

The casino promised a withdrawal within 14 banking days which hasn't passed yet. Let's wait for the withdrawal till the 19th of May. Please let me know if you receive the funds before this date.

I'll be awaiting your reply.

Each time I get a different date.

Is someone that is handling this case or what is happening?

I have been waiting for more than 1 and a half months to have my money.

Hello costineltoma23,

I can see that the casino support confirmed that you should have received the funds today. Did you manage to receive the funds from the casino?

I'll be awaiting your reply.

Hi Stefan.

I have not received it yet. Hope that I will have my funds by the end of the day.

Update: Another time exceeded and no clear response

Dear costineltoma23,

The refund was initiated to the banking credentials you provided via email on April 17. If you do not receive the funds by the end of the banking day, we kindly request that you provide a bank statement for the account ending in **0131, covering the period from April 17 to the current date, so we can verify that the funds have not been received.

We apologize for the delay and appreciate your patience. Please rest assured that we are here to assist you until the matter is fully resolved.

Best regards,

BDM Bet Casino

Guys, I have sent you my bank certificate via email, none of my associated IBANs ends with **0131

Hello!

Apologies, the correct bank account to which the refund was initiated ends in **5763, as shown in your provided document. If the funds are not received, we would kindly ask you to provide the statement between the 17th of April and the current date.

Thank you for your understanding and patience.

Best regards,

BDM Bet Casino

Dear BDM Bet Casino,

Could you comment on the situation? Would it be possible to withdraw the funds via cryptocurrencies?

I'll be awaiting your reply.

Guys, is 19 of May. It s gonna take 1 year to have my money back?

BDMbet team what is happening? Why I did not receive my funds?

Hello!

We would like to inform you that we have contacted the payment provider through which the refund was originally processed, in order to determine the cause of the issue and retrieve the payment.

Additionally, we are aware that you are open to receiving the funds via cryptocurrency should the issue lie between the payment provider and the bank.

We will update you as soon as we receive further information from the provider.

Thank you for your continued patience and understanding.

Best regards,

BDM Bet Casino

Dear BDM Bet Casino,

Please keep us updated regarding the matter.

I'll be awaiting your reply.

Today BDMbet asked again for other Bank details

Let's hope that this will work

Dear costineltoma23,

We would like to inform you that a new refund has been initiated to the alternative bank details you provided.

Once the transaction is processed on our end, we will promptly provide you with an update.

Thank you for your continued patience and understanding.

Best regards,

BDM Bet Casino

Finally.I have received my funds

Thanks for help Casino Guru team

Dear costineltoma23,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan, Casino.Guru