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I’ve been waiting for 2 weeks to receive a withdrawal the Casino has been assuring me will be processed everyday. I haven’t been letting up because it’s a good amount of money to not want to receive after depositing a good amount of money as well. It’s been 2 weeks of I escalated it to the right department " relax and just wait you will receive it ".

then all of a sudden my withdrawal is expired and I have to start the process over again. It’s been a horrible experience so far with no answers at all besides it’s coming.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of your expired withdrawal requests as they appear in your player's account's payout history or your communication with the casino regarding the issue? Send the information to my email at tomas@casino.guru or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No never made a successful withdrawal yet.

yesh my account is fully verified

no I have used a bonus at all to accumulate the winnings

Sorry have not used any bonus*

Update have received one withdrawal of 750$ after pestering for a long time with about 6 more withdrawals of 750 as well. They claim they can do more than 750$ per transaction

Thanks for the update.

Please let me know whether you were able to pay out your winnings in full.

May we consider the issue resolved?

Dear codycormier111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru