Bet Ninja Casino - Povlačenje igrača je odloženo.

Casino allowed me to deposit 4600 in different instalments. Despite passing KYC checks and becoming fully verified, they will not let me withdraw cash despite contacting support. This is a scam casino

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bet Ninja Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Were you able to request payouts from the casino?
• Has the casino previously successfully processed your payouts?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino after you contacted them to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Made progress to get initial deposit back. But to threaten withholding my deposit is surely illegal?

Thanks for your patience.

Was the legal threat the only reason why the casino didn't attempt to pay you out?

Was the deposited amount already refunded to you? Could you please specify how much the casino refunded and how much they confiscated in this case?

Thanks in advance for your reply.

Yes that is correct, please see the attached image for the breakdown of amounts.

Thanks for the clarification.

Could you please comment on the accusation that you have opened multiple accounts in the casino and provide your point of view?

Looking forward to your reply.

Dear jjsr123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru