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My username is rossy61. I am reporting a delayed withdrawal of 400 PEN via MiFinity requested on Friday, March 13th. My account is 100% verified (I have the confirmation email).

It has been 10 calendar days and the status is still 'Pending'. The casino's Live Chat refuses to provide any information, and their support and complaints email servers are currently rejecting all incoming messages (Connection Refused). I am attaching screenshots of the pending withdrawal, the verification confirmation, and the email delivery errors. This casino is intentionally blocking communication to avoid payment.

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Dear rossy61,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi Karla, thanks for your reply.

My account is fully verified, and today is the 13th day since I requested the withdrawal (March 13th). I understand their 14-day policy, but I decided to file a complaint because the casino has blocked all formal communication: their emails are rejecting my messages (Connection Refused), and the live chat refuses to provide any information.

I've attached screenshots of these errors to my initial post. I'll wait until tomorrow (the 14th) as you suggested, but please keep the case open, as the operator is intentionally avoiding responding. My 400 PEN balance remains intact.

Hola Karla, gracias por tu respuesta.

Mi cuenta está totalmente verificada y hoy es el día 13 desde que solicité el retiro (13 de marzo). Entiendo su política de los 14 días, pero decidí abrir la queja porque el casino ha bloqueado toda comunicación formal: sus correos electrónicos rechazan mis mensajes (Connection Refused) y el chat en vivo se niega a dar información.

He adjuntado las capturas de estos errores en mi publicación inicial. Esperaré hasta mañana (día 14) como sugieres, pero por favor mantengan el caso abierto, ya que el operador está evitando responder intencionalmente. Mi saldo de 400 PEN sigue intacto.

Dear rossy61,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Karla, thanks for following up.

I confirmed that I have NOT received my payment. My 400 PEN withdrawal via MiFinity still appears as 'PENDING' in my Bet or Bet account after 14 days.

The casino still hasn't given me a solution and their support emails keep rejecting my messages.

Hola Karla, gracias por el seguimiento.

Confirmó que NO he recibido mi pago. Mi retiro de 400 PEN por MiFinity sigue apareciendo como 'PENDIENTE' en mi cuenta de Bet o Bet después de 14 días.

El casino sigue sin darme una solución y sus correos de soporte siguen rechazando mis mensajes.

Dear rossy61,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 20+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for bet O bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from bet O bet Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.

Karla