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I had an account with betobet for some time, with several deposits and withdrawals. After some winnings and withdrawals there was a balance amount of 1100€, when suddenly they blocked the access to my account and not possible to withdraw anymore. After contacting via email for more than a year and several follow ups, their reply is always the same, that my account is under investigation, which looks like an automated generated response, without any further info.

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Dear tsaklas13,

Thank you very much for submitting your complaint. I’m sorry to hear about your situation. Nevertheless, I would like to emphasize that we have received many complaints regarding delayed withdrawals from this particular gambling establishment. Despite numerous cases submitted, the casino has adopted a No Reaction Policy and has not responded to any of our attempts to negotiate or resolve these issues.

To help me better understand your case, please allow me to ask a few additional questions:

• Which games did you primarily play (e.g., slots, live casino, sports betting, etc.)?
• Did you complete the verification process before losing access to your account?
• Were your winnings accumulated with an active bonus, or without any bonus?

I hope we will be able to assist you in resolving this issue as soon as possible. Thank you very much in advance for your cooperation and reply.

Best regards,

Petra

Hello,

Thank you for your response. Kindly find further information below.

I was playing in sports betting.

My account was fully verified, by submitted all the requested documents, plus there were other withdrawals processed satisfactorily prior to losing access to my account.

I never used any of the bonuses.

I am 100% the owner of the account and I can prove it by any possible way, or provide any possible documents.

Thank you in advance and remain at your disposal.

Dear tsaklas13,

Please understand that if you only placed bets on sports betting and your account has been blocked, the casino may have detected activity that led to this decision. Since we don’t have enough insight into this field of online gambling, we wouldn’t be able to interpret the casino’s results of the investigation and/or their explanation correctly and judge this case fairly. We don’t think that your complaint is unjustified, we just couldn’t evaluate the issue properly. We would really like to help, but it is impossible for us at this time.

Unfortunately, after gathering all the necessary information we are forced to close this complaint. I am sorry that we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino. We will try our best to help.