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I am submitting a complaint regarding my account at Betobet.

I requested a withdrawal of 1000 EUR, which has not been processed even after a significant delay. While waiting for the payment, I noticed that my account has been closed without any clear explanation.

I have fully completed verification (KYC) and provided all required documents. Despite this, I have not received any valid reason for the delay or the account closure, and customer support has not resolved my issue.

I kindly request your assistance in reviewing this case and helping me recover my funds or receive a clear explanation from the casino.

Thank you in advance.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Have you made any successful withdrawals from this casino in the past?
• Have you received any confirmation from the casino that your identity documents were successfully verified, or was your account closed before the KYC process was completed?
• Have you contacted customer support to ask for clarification regarding the reason your account was closed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have only used the sports betting section and nothing else. I have already received confirmation from the casino that my documents are verified and approved. They only provide automated replies.

Dear albania,

Thank you for your patience throughout the complaint process.

Please understand that if your account has been blocked and you have only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards

Veronika