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I requested a $700 withdrawal from Betobet.com

The withdrawal has failed twice, even though my account is fully verified and I have completed the x5 wagering requirement.

Customer support keeps telling me I will receive an email explaining the reason, but no email has ever been sent.

Live chat is now not responding at all.

I am requesting a clear explanation and payment of my withdrawal.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear yazamirachid,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

Thank you for your response.

I understand the 14-day waiting period. However, I would like to clarify that this is not a normal processing delay.

My withdrawal of $700 has failed twice, not just pending, despite my account being fully verified and all wagering requirements completed.

The casino promised an explanatory email multiple times, but no email was ever sent, and live chat has now stopped responding completely.

I will continue to cooperate and wait the required period. If the issue is not resolved within 14 days from my withdrawal request, I kindly ask for your assistance in intervening.

Both withdrawals have now officially FAILED.

First withdrawal of $700 failed twice.

Second withdrawal of $500 also failed.

My account is fully verified and wagering requirements are completed.

The casino has stopped responding and has not provided any reason.

I am requesting CasinoGuru to intervene.

Dear yazamirachid, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?
• Have you submitted a new withdrawal request? If so, could you please attach a screenshot of your pending withdrawal?
• Could you please share your communication with the casino regarding the cancelled withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

hank you very much in advance for your reply.

Thank you for your follow-up. I would like to clarify one important point:

Successful withdrawals:

Yes, I previously made one successful withdrawal of $400 from Betobet.

This confirms that my wallet address and USDT BEP20 network are correct.

Bonus usage:

My winnings were accumulated without an active bonus / all wagering requirements were fully completed. There are no active wagering requirements on my account.

Recent withdrawal attempts:

First withdrawal: $700 – failed

Second withdrawal: $500 – failed

No reason was provided for either cancellation.

New withdrawal request:

I have not submitted a new withdrawal yet.

After two failed attempts, my balance shows $1,237, and I am waiting for guidance to avoid further cancellations.

Pending withdrawal:

There is currently no pending withdrawal, only cancelled/failed ones. I am attaching screenshots of the withdrawal history and current balance.

Communication with the casino:

The casino did not provide any explanation. Responses were limited to generic messages such as "your case has been sent to another department.

I am attaching all relevant screenshots and can provide anything further if needed.

Thank you for your assistance.

Dear yazamirachid,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for bet O bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from bet O bet Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.