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Hello,

I would like to report an issue with BetOBet regarding a delayed withdrawal.

My account is fully verified. I requested a withdrawal on March 9, 2026, in the amount of R$2,500.00. According to the platform, the processing time should be 3 to 5 business days.

This timeframe was exceeded. Later, I was informed that the payment would be completed on April 6, 2026, but this deadline was not respected.

After that, I was asked to cancel and submit a new withdrawal request due to an alleged error. I followed all instructions, but the withdrawal is still pending.

I have contacted support several times and only received general responses, without any clear explanation or timeline.

At this point, I believe the delay is unjustified.

Details:

- Withdrawal amount: R$2,500.00  

- Request date: March 9, 2026  

- Account status: Fully verified  

I kindly request your assistance in resolving this matter and ensuring that my withdrawal is processed.

All relevant evidence is attached.

Thank you.

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Dear Leo26miglione,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we’ve received many complaints about delayed withdrawals from this specific gambling establishment. Despite numerous cases submitted, the casino has decided to adopt a No Reaction Policy approach in response to all our attempts to negotiate any issues.

I can only imagine how frustrating it must be to wait for your money without any feedback on when you’ll receive it, and I genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petra.h@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards

Petra

Dear Leo26miglione,

Unfortunately, we have reached a point where we are unable to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation. However, this casino has 10+ cases closed as "No Reaction Policy," which clearly shows that it is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand that this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could change the casino’s approach.

Regrettably, we have no other choice since it seems to be a common practice for bet O bet Casino to completely ignore our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives, as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as the complaints grew in numbers. We strictly recommend staying away from bet O bet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Best Regards,

Petra