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I have heard a lot of positive feedback about this casino and I have one request that I have multiple accounts at this casino but I never deposited in any account so I want to delete all the accounts and open a new one for not getting in complicated situation in future regarding withdrawal or any other query so its just my request that. Also I have to tell that I have not opened these accounts to provide any kind of harm to the casino it is just due to lack of knowledge about gambling i have few accounts on my name my father's name and also on my uncle's name and now I properly understand the terms and conditions of the casino and only due to positive feedback and reviews of casino on casinoguru portal I have decided to open a new account to not face any problem in future with casino

Thank you

Casinoguru

Dear Sohilshaikh51,

Thank you very much for submitting your query. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you tried to communicate this issue with the casino? Do I understand correctly that all the accounts have been registered from the same IP address but under different names? If the other accounts have been registered under someone else’s name I believe that you won’t be able to block them by yourself.

I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

No I have not communicated with the Casino and on the account are signed up from same IP address with different names and one with same name

I would recommend communicating this issue with the casino first. They should make a decision about how to proceed and if another account will be allowed even if all the other ones would be deleted. Please keep me informed.

I have not logged in from 1 yr please se provide me with the mailing address

Please try the following link:

https://help.bet365.com/en/contact

or the email address: support-eng@customerservices365.com

I have sent them email just now I will update you after I get reply

Perfect. I will be waiting for the update patiently.

I have received their email I will share the conversation between us to you at your provided email here Petronela.k@casino.guru

Yes please, that's the correct email address.

I have forwarded the email please check

Open an account successfully but now I am unable to complete KYC of my account I am getting too much problem I have lot of online Casino accounts which is fully verified and lot of online payment method which are fully verified but this casino is not accepting my bank statement I have provided to different bank statements of different banks but they are not accepting it they are telling me that it does not show the full address on your account while I ask them for an alternative like neteller or skrill statement they didn't accepted

All of my previous accounts are closed now and I have open new account on this Casino and it is successfully verified now but I have one question that it will not affect me in future regarding my withdrawal thank you casino Guru

Thank you very much, Sohil, for your update. If you got a green light from the casino, after explaining the whole situation, there should be no problems for you in the future. However, you need to confirm this with the casino. Please let me know if there’s anything else we could try to help you with. 

Can you ask please for me explaining them the whole situation

I'm very sorry but you need to arrange this with the casino as you are the only one who knows all the details and you can save the entire communication for future references.

I spoke to them via live chat and they told me that you can withdraw when you will win money

Ok, have you explained to them the entire situation?

Yes

Thank you very much, Sohil, for the update. Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

I hope there is no problem with my account due to this and hank u very much for help

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Sohil, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru