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I've been waiting for my payouts for 10 days now.

I now have 3 active withdrawals of €500 each.

The first payment was on June 1, 2025, the second on June 2, 2025, and the third on June 3, 2025.

I have a balance of €4666.90 in my account with 3 active withdrawals.

However, you can never withdraw more than €500.

None of these withdrawals have been processed and it has been 10 days now.

I asked almost daily via live chat and always received the same answer: that the finance department was informed about the delay.

I would also like to withdraw my remaining balance of €3,166.90.

No verification is necessary, that's what it says in my account.

I hope you can help me in this case.

Ich warte jetzt schon seit 10 Tagen auf meine Auszahlungen.

Ich habe jetzt 3 aktive Auszahlungen mit jeweils 500€.

die erste Auszahlung war am 01.06.2025 die zweite am 02.06.2025 und die dritte am 03.06.2025.

auf meinem Konto habe ich 4666,90€ an Guthaben mit den 3 aktiven Auszahlungen.

Man kann aber nie mehr als 500€ auszahlen.

Keine dieser Auszahlungen wurde bearbeitet es sind jetzt schon 10 Tage vergangen.

Habe fast täglich mit Live Chat nachgefragt und erhielt immer die selben Antworten, das die Finanzabteilung über die Verzögerung informiert ist.

Ich möchte auch gerne mein restliches Guthaben in Höhe von 3166,90€ auszahlen.

Es ist auch keine Verifizierung notwendig so steht es in meinem Account.

Ich hoffe das sie mir in diesem Fall weiterhelfen können.

Dear Niki163823,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

14 days have now passed.

I have now received a payout.

two further withdrawals have still not been processed.

When I asked via live chat and email, I only received standard answers that the finance department had been informed.

According to Betalice, verification is not necessary.

I would also like to withdraw my remaining balance (2555€)

However, I can only withdraw a maximum of €500, which surprises me because you can withdraw up to €5,000 via bank transfer.

I hope you can help me.

Es sind jetzt 14 Tage vergangen.

eine Auszahlung wurde habe ich jetzt erhalten.

zwei weitere Auszahlungen wurden immer noch nicht bearbeitet.

Auf Nachfrage im Live Chat und auch per email erhalte ich nur Standard Antworten, das die Finanzabteilung informiert sei.

Eine Verifizierung ist laut Betalice nicht notwendig.

Ich möchte auch gerne mein restliches Guthaben auszahlen (2555€)

Ich kann aber immer nur maximal 500€ auszahlen, was mich verwundert weil man bis zu 5000€ auszahlen kann per Banküberweisung.

Ich hoffe das sie mir weiterhelfen.

Dear Niki163823,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I received my first payout after 14 days, the other two payouts have still not been processed, although 14 days have now passed

When I asked via live chat and email, I only received standard answers that the finance department had been informed.

I would also like to withdraw my remaining balance of €2,555.

However, I can only withdraw a maximum of €500, which surprises me because you can withdraw up to €5,000 via bank transfer.

I hope you can help me.

Meine erste Auszahlung habe ich nach 14 Tagen erhalten, die anderen zwei weitere Auszahlungen wurden immer noch nicht bearbeitet, obwohl jetzt auch schon 14 Tage vergangen sind

Auf Nachfrage im Live Chat und auch per email erhalte ich nur Standard Antworten, das die Finanzabteilung informiert sei.

Ich möchte auch gerne mein restliches Guthaben in Höhe von 2555€ auszahlen.

Ich kann aber immer nur maximal 500€ auszahlen, was mich verwundert weil man bis zu 5000€ auszahlen kann per Banküberweisung.

Ich hoffe das sie mir weiterhelfen.

Dear Niki163823, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I received my first successful payout after 14 days.

Two further payouts of €500 each are still pending.

I would also like to withdraw my remaining balance all at once, but I can only withdraw in increments of €500 with a maximum of three active withdrawal requests.

According to Bet Alice, my account does not need to be verified and I don't have a bonus either.

I sent them the chat histories by email

Greetings

Meine erste erfolgreiche Auszahlung habe ich nach 14 Tagen erhalten.

zwei weitere Auszahlungen mit jeweils 500€ stehen noch aus.

ich möchte auch gerne mein restliches Guthaben auf einmal abheben ich kann aber immer nur in 500€ Schritten auszahlen bei maximal 3 Aktiven Auszahlungsanfragen.

Mein Konto muss nicht verifiziert laut bet Alice und einen Bonus habe ich auch net.

ich habe ihnen die Chat Verläufe per email geschickt

lg

I have now received my second payout from bet Alice.

Two more are still open.

I would also like to withdraw my remaining balance, but it is only possible to withdraw a maximum of €500.

Normally it should be possible to pay out your balance (2550€) in one payout, and not always in 500€ steps where you have to wait ages until you receive it.

I'll keep you updated.

Ich habe jetzt auch meine zweite Auszahlung von bet Alice erhalten.

Zwei weitere sind jetzt noch offen.

Ich möchte auch mein restliches Guthaben auszahlen, es ist aber immer nur möglich in 500€ maximal auszuzahlen.

normal müsste es ja möglich sein sein Guthaben(2550€) in einer Auszahlung auszahlen, und nicht immer in 500€ Schritten wo man ewigkeiten warten muss bis man es erhält.

Ich halte sie auf dem laufenden.

I wanted to let you know that I have now received my third payout of €500.

I now have two open withdrawal requests for €500 again because it is somehow not possible to withdraw a higher amount at once.

I will keep you updated.

Ich wollte Bescheid geben das ich jetzt auch meine dritte Auszahlung in Höhe von 500€ erhalten habe.

ich habe jetzt wieder zwei offene Auszahlungsanfragen wieder mit 500€ da es irgendwie nicht möglich ist einen höheren Betrag auf einmal auszuzahlen.

ich werde sie auf dem laufenden halten.

Dear Niki163823, just to ensure we fully understand everything correctly — am I right in understanding that you have received a total of €1,500 so far (three payouts of €500 each), and that you currently have only two additional withdrawal requests of €500 pending?

If this is the case, may I kindly ask why you haven’t submitted a third request yet, given that the casino allows up to three active withdrawals at a time?

To verify the current situation, could you also please send us a screenshot of your withdrawal history from your casino account, showing the pending and completed requests?

Exactly, I have received 1500€ so far, 3 payouts of 500€.

I can only make a new withdrawal every 24 hours if I have 3 active withdrawal requests.

I would also like to pay out my entire balance at once; it's so annoying to always have to pay out in 500€.

Since the payout was processed today, I was able to request a new payout.

I can only request a third payout of €500 tomorrow, as the 24 hours will then be over.

I have sent you the screenshots of the payout history to your email address.

genau ich habe bisher 1500€ erhalten, 3 Auszahlungen mit 500€.

Ich kann immer nur alle 24 Stunden eine neue Auszahlung stellen bei 3 aktiven Auszahlungsanfragen.

Ich würde gerne auch mein ganzes Guthaben auf einmal auszahlen das ist so nervig immer in 500€ auszuzahlen.

Da heute die Auszahlung bearbeitet wurde konnte ich erst eine neue Auszahlung beantragen.

erst morgen kann ich wieder eine dritte Auszahlung mit jeweils 500€ beantragen, da die 24 Stunden dann vorbei sind.

ich habe ihnen die Screenshots des Auszahlung Verlaufs an ihre email Adresse verschickt.

Thank you very much, Niki163823, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Niki163823,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the BetAlice Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear BetAlice Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

hello romi

There is nothing new so far.

I have 3 active withdrawal requests that have not been processed yet.

Always only with 500€ because it was not possible for me to make a higher amount.

And I still have a remaining balance of €1025 which I would also like to withdraw, but you can only have 3 active withdrawals at once.

Greetings, Niklas

hallo romi

bis jetzt gibt es noch nicht neues.

Ich habe 3 aktive Auszahlungsanfragen die noch nicht bearbeitet wurden.

Immer nur mit 500€ da es ich nicht möglich war einen höheren Betrag zu machen.

Und noch ein restguthaben von 1025€ was ich auch noch auszahlen möchte, aber man kann nur 3 aktive Auszahlungen auf einmal haben.

lg Niklas

Dear all

Thank you for your patience.

Kindly be informed that we are checking with relevant department regarding customer withdrawals.

Best Regards

BetAlice Casino Team

Dear Niki163823,

We would kindly like to apologize for the delay and any inconvenience this may cause. We would like to inform you that your withdrawals have been scheduled for today.

Your patience is truly appreciated!

Best regards,

BetAlice Casino team

Good day

I have received the payouts.

And there are now two more payouts that still need to be processed.

I'll get back to you when these have been processed.

Guten Tag

ich habe die Auszahlungen erhalten.

Und es sind jetzt noch zwei weitere Auszahlungen die noch bearbeitet werden müssen.

ich melde mich wenn auch diese bearbeitet wurden.

Dear Niki163823,

Please inform us whenever you receive the whole amount and let us know the total amount.

Thank you in advance.

Respectfully,

Romi

Dear Niki163823,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning,

The two withdrawals of €500 each have still not been processed.

If there is anything new, I will let you know.

Guten Morgen,

Die zwei Auszahlungen mit jeweils 500€ wurden immer noch nicht bearbeitet.

wenn es was neues gibt melde ich mich.

Good day

Almost 14 days have passed and neither of the two payments have been processed yet.

Guten Tag

es sind jetzt knapp 14 Tage vergangen keine der beiden Auszahlungen wurde bis jetzt bearbeitet .

Dear Niki163823,

We are truly sorry for the delay. Please accept our sincere apologies for the situation.

Your withdrawals have been scheduled for today.

Best regards,

BetAlice team

Good day

I have received both payouts, so for me the case is now resolved.

all payouts have been processed.

guten tag

ich habe beide Auszahlungen erhalten also für mich ist der Fall dann geklärt.

alle Auszahlungen wurden bearbeitet.

Thank you, Niki163823, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru