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I deposited money through Trustly on Betamo and chose not to receive any bonus. When I would withdraw my profits, Trustly was not an option. I heard from customer support who asked me to transfer money via credit card instead. This didn't work either. Wrote to customer support again to ask if they could change my currency to EUR instead of USD as Trustly was an alternative to EUR, the answer was "can you do it yourself?". The last option I can use is ecopayz and after reading reviews about it I am not very keen on starting an account there.

Jag satte in pengar via Trustly på Betamo och valde att inte få någon bonus. När jag skulle ta ut min vinst var inte Trustly ett alternativ. Jag hörde av mig till kundsupporten som bad mig föra över pengar via kontokort istället. Detta funkade inte heller. Skrev till kundsupporten igen för att fråga om de kunde ändra min valuta till EUR istället för USD i och med att Trustly var ett alternativ för EUR, fick svaret att "det kan du väl göra själv?". Sista alternativet jag kan använda mig av är ecopayz och efter att ha läst recensioner om det är jag inte särskilt sugen på att starta ett konto där. 

Dear Matilda,

Thank you very much for submitting your complaint. I will contact the casino and ask for their standpoint, but, before I do that, could you please confirm that you have successfully passed the KYC (verification) process in this casino? 

I created an account with Betamo myself, to check if I will be able to change the currency, and it’s very easy to do so. Inside your account – balance – you can add currency and to choose your active/preferred one:

Were you successful in changing it? I will be waiting for your reply patiently. Thank you very much in advance.

Best regards,

Petronela

Thank you very much Matilda for providing all the necessary information. I will transfer now your complaint to my colleague Kristina who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask BetAmo Casino for help in resolving this issue. Is there any chance of the player receiving her money via Trustly?

Hey, Matilda,  plz contact our support team, they will assist!

BR

I have contacted you 4 times but received no help

Jag har kontaktat er 4 gånger men inte fått någon hjälp 

Dear Matilda,

as we see the issue is fixed, could you confirm that?

The problem is now fixed

Problemet är nu fixat

Hello Matilda,

thank you for the confirmation. I am now marking this complaint as resolved. I wish you all the best and I hope you won't come across a problem like this in the future.

Sam, thank you for your help during resolving this complaint.