BETANDYOU Africa Casino - Zahtev igrača za povlačenje sredstava je odložen zbog ponovljene verifikacije identiteta.

This casino wants to scam me! Please i need you to look into my case! As i will provide more photos and evidence!!

i tried to withdraw and i was asked to contact the security team, i mailed them, and fitst they requested for either my ID or passport! I submitted my passport, they asked me to take a photo holding my passport showing the email from the security department, i did that, after few days they asked me to submit a proof of address, i submitted! After few days they asked me to submit my ID, mind you i had already submitted my international passport. But I still submitted my ID, they said in ther terms and condition they could request for(an ID, drivers license or international passport)

after 4 days now they are asking me to submit my voters card! Wtf! Who does that ! I dont have a voters card! It is never required in my country! Since i started betting nobody has ever asked for a voters card! Its is not even in ther terms and conditions to request for a voters card! Mind you i have already submitted all proof of identity to them! All this are tactics not to pay, this is a very bad site! I need your help @casino guru

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify which documents you have provided so far for the verification of your account, and when exactly each of them was sent to the casino?
• Could you kindly clarify which of your documents were approved and which were declined during the verification process?
• Has the casino responded to your message explaining that you do not have a voter’s card?
• What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Frenzy5873,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru