BetBona Casino - Povlačenje igrača je odloženo.

They haven't paid me the 400 euros they owe me since January 23rd. I've contacted them several times and the answer is always the same: wait and see.

Desde 23 de Janeiro que não me pagam os 400 euros que me devem. Já contactei várias vezes e a resposta é sempre a mesma que é para esperar e esperar.

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Dear Diogocsmmm1910,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• What types of games did you play to accumulate your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika