Betchan Casino - Igrač ima poteškoća s povlačenjem dobitaka.

betchan asked for verification. the required screenshots were uploaded but never arrived. after the credit was gambled away the next day, the message came that a payout is possible. the required screenshot has arrived.

this is the second time that there are problems with the payment. there is no help with support. the only casino with easy payouts was the former casino club casino. for all others, there are some rules in the payouts that prevent a payout. casinocclub no longer exists

betchan verlangte eine verifizierung. die erforderlichen screenshots wurden hochgeladen , kamen aber nie an. nachdem das guthaben wieder verspielt war am nächsten tag, kam die nachricht, daß eine auszahlung möglich ist. der erforderliche screenshot ist angekommen.

das ist schon das zweite mal, daß es probleme gibt mit der auszahlung. beim support gibt es keine hilfe. das einzige casino mit problemloser auszahlung war das ehemalige casinoclub casino. bei allen anderen tauchen bei den auszahlungen irgendwelche regelungen auf , die eine auszahlung verhindern. casinocclub gibt es nicht mehr

Dear Jens,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and proceeds the verification process differently. It can take a few days to review all your documents.

Do I understand correctly that you lost all the money you initially wanted to withdraw?

Thank you in advance for your reply.

Best regards,

Kristina

yes i lost the money again. it's the second time at the betchan casino.

i tried to upload the required documents for a whole day. the documents were never accepted. then i emailed the documents to the supprt. Documents and screenshots will not be accepted by email. I am retired . a working person does not have the time to fight for his money for hours. out of anger I then gambled away the profit again. one can also say out of stupidity

ja das geld habe ich wieder verloren. es ist schon das zweite mal beim betchan casino.

ich habe einen ganzen tag versucht die erforderlichen dokumente hochzuladen. die dokumente wurde nie angenommen. dann habe ich die dokumente per mail an den supprt geschickt. per mail werden keine dokumente und screenshots akzeptiert. ich bin rentner . ein berufstätiger hat nicht die zeit stundenlang um sein geld zu kämpfen. aus wut habe ich dann den gewinn wieder verspielt. aus dummheit kann man auch sagen

there are more bad experiences with other oc.

es gibt noch mehr schlechte erfahrungen mit anderen oc.

Unfortunately, there is nothing we can do for you under these circumstances because you lost all of your winnings. I understand that this situation would never happen if you could verify your account and withdraw your winnings in the first place, however we could help you only if you had some balance left.

Sadly, I am forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.