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I just want to warn others because I couldn't close my account despite trying, and as someone with a gambling addiction, I lost money. After reading those stories, is it pointless to even try?

Haluan vain varoittaa ksoka en pystynyt millään lopettamaan pelitiliäni ja peliriippuvaisena menetin rahaa ja kun lukenut noita juttuja niin turha yrittääkkään ilmeisesti?

Dear piippanen,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player. 

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please advise if you informed the casino about your gambling problem? Please forward me the account closure requests that you sent to the casino. My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina

So I finally got my account closed! This is just a warning to others not to play on this casino site.

Sain siis tilini loppujen lopuksi suljettua !ainoastaan tämä varoituksena muille että eivät pelaa tällä casinosivustolla

I added that, so they're unlikely to refund my deposits even though I was addicted to gambling, but they really don't close the account very easily, but now it's closed.

Tuon liitin vielä eli tuskin palauttavat talletuksiani vaikka pelasinkin peliriippuvaisena mutta tosiaan eivät kovin helpolla sulje tiliä mutta nyt se on suljettu

Do I understand correctly that you informed the casino about your gambling problem for the first time on December 28?

Could you please clarify the dispute value (€1,000)? Is this the amount you deposited after you sent the self-exclusion request?

Rather already but I can't fight against this casino because when I've read about the experiences it's pointless to even try to get an answer and noticed it's no use because they don't do anything about it. The main thing is that I finally got the account closed. So I'll end this matter for my part but really this is a warning to others not to open an account at that casino.

Ennemminkin jo mutta en jaksa tätä casinoa vastaan taistella koska kun olen lukenut kokemuksista niin turhaa yrittää saada edes vastausta ja huomannut ei ole hyötyä koska he eivät asialle mitään tee. Pääasia että sain loppujen lopuksi ilin suljettua. joten lopetan omalta osaltani tämän asian mutta tosiaan varoitukseksi muille tämä etteivät avaa tiliä tuolla casinolla.

Alright, I understand. Nonetheless, I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (https://casino.guru/problem-gambling-help-centers#cnt_87=true)

I will now close this complaint. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.