BetFury Casino - Depoziti igrača su odloženi.

Two deposits of 2500 rs and rs 1000 are not credited to my gaming account; customer service has no answer except that they will contact the payment provider

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear RD71,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the deposits not being credited to your gaming account.

To better understand your situation and assist you effectively, could you please provide answers to the following questions?

• What payment method did you use for the deposits?
• Have you previously experienced issues with deposits at this casino?
• Could you please forward all relevant correspondence between you and the casino? You may post screenshots here.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Jean

Dear RD71,

Thank you for your patience.

We have reviewed your case and can confirm that, as promised, we contacted our payment provider to investigate both deposits.

Following their internal review, the payment provider informed us that the funds did not reach their system. We have already sent you a detailed update via email; however, it appears that the message has not yet been read.

According to the information provided by the payment provider, you should:

Check your bank statement to see whether the funds have already been reversed to your account.

Contact your bank or financial institution to confirm whether the reversal has been processed.

If the reversal has not been received, initiate a refund request through your bank.

If your bank is unable to assist, they recommend referring them to the RBI guidelines so the matter can be escalated to the appropriate department.

Please check our latest email and let us know if you need any further assistance. We remain available to help you throughout the process.

Kind regards,

BetFury Team

I have on June 29 sent by bank account statements to Betfury wherein it can be seen that the money has not been reversed .

approaching the RBI for a solution is an impractical solution as making payment to an intermediary of a casino is illegal .

Betfury has not done proper due diligence on selection of the payment provider and is shifting the onus on to the player for their inefficiency

these two payments were the only ones which I made to the casino and both of them did not go through .

Dear BetFury Casino,

Thank you for the update.

Dear RD71,

Thank you for your response.

I noticed that the deposit amounts shown in the screenshot from your latest message do not match the amounts stated in your original complaint, where you indicated that two deposits of ₹2,500 and ₹1,000 had not been credited to your gaming account. This is not the same deposits that pertains to this complaint.

If the funds were never credited to your casino account and the payment provider has confirmed that they never received them, there is unfortunately little the casino can do from its side. In such cases, the only available course of action is for your bank or payment provider to investigate the transaction. While I understand your concerns regarding the suggested process, these investigations are typically handled between the financial institutions involved and can take approximately one month to complete.

For now, I will keep this complaint open for one month to allow sufficient time for the investigation. Please keep us updated on any progress or new information you receive from your bank or the casino.

Thank you for your understanding.

Dear RD71,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru