BetFury Casino - Igrač se suočava sa problemima sa KYC-om.

Having problems with kyc. They dont accept my bank statement as a proof of a adress. Asking if i have another documents with proof of a adress but i dont have any other. But still i their rules is written that bank statemant is accepted.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Am I correct in understanding that you do not have any utility bills in your name that could be sent to the casino as your proof of address?
• Have you filled out your profile fully and correctly, including your residential address?
• Which other documents have you sent to the casino for the verification of your account? Have these documents been approved by the relevant department of the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika