BetFury Casino - Igrački nalog je zatvoren.

BetFury casino site

I received a deposit bonus as a welcome bonus, won the second cash and played for a while, then requested a withdrawal.

The money was not withdrawn for a long time.

After a while I received an email saying that my account had been closed, which I wasn't happy about so I contacted them but they didn't respond, so I filed a complaint here!

Thank you for your response

BetFuryというカジノサイトの

ウェルカムボーナスで入金ボーナスをもらい見事2回目のキャッシュで当たりしばらく遊んで出金申請したところ

なかなか出金されませんでした。

しばらくしてアカウントがクローズされたとメールがきて納得行かなくて問い合わせしても相手してもらえなくてこちらにクレームいれました！

対応よろしくお願いします

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetFury Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live/table games, betting on sports)
• Could you please share with me your communication with the casino regarding the closure of your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I registered around January 23rd and started playing that same day.

I won, so I applied for a withdrawal, but my account was blocked that same day!

I received an email informing me that my account was blocked.

I played on the casino slot machines LIMBO and FORTUNE tiger!

They said they would only refund the amount I deposited, but I deposited more than that and I worked so hard to win, so I'm not happy with this. Please do something about it.

1／23頃に登録してその日のうちにプレイしました。

当たることが出来たので出金申請したらその日のうちにアカウントブロックされました！

アカウントブロックされたことはメールが来てしりました。

カジノスロットのLIMBOという台とFORTUNE tigerという台でプレイしました！

入金額だけは返金すると言ってきたのですがもっと入金してるしせっかく当たったのに納得いかないですので対応お願いします。

Dear wata420,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello wata420,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter. In the meantime, can you please confirm if anyone else from your household or someone you know has an account with BetFury Casino? Is so, have you played in the casino at similar times from a similar location, perhaps during a visit or gathering? What devices have you used for playing in the casino?

We would like to invite BetFury Casino to join the conversation.

Dear BetFury Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me at michal.k@casino.guru

Dear Michal,

Thank you for contacting us regarding this case.

The user was blocked due to confirmed multi-accounting and coordinated bonus abuse. The player was allowed to withdraw the remaining non-wagered deposit, and no legitimate funds were confiscated.

We have sent all relevant technical details and supporting evidence directly to your email for review.

Please let us know if any additional clarification is required.

Dear BetFury Casino,

Thank you for your email. I have responded back with some additional enquiries and am awaiting your reply.

Dear wata420,

Can you please confirm if anyone else from your household or someone you know has an account with BetFury Casino? If so, have you played in the casino at similar times from a similar location, perhaps during a visit or gathering? What devices have you used for playing in the casino?

Dear wata420,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I can confirm that no one in my immediate circle, including family and friends, holds a BetFury account.At no point have I ever engaged in simultaneous play with others or played from a shared location.My gameplay is strictly limited to my personal smartphone. I have never shared my credentials, and I do not operate in an environment where others are accessing the platform.

Thank you for the information and evidence provided, BetFury Casino Team.

Dear wata420,

Thank you for your patience and cooperation throughout the review of your case.

We have now completed a thorough assessment of all information and evidence submitted by the casino in relation to your complaint.

During our correspondence, you confirmed that no member of your immediate circle, including family members or friends, holds an account with BetFury and that you have never engaged in simultaneous play with others or played from a shared location. Please be assured that your responses have been given full consideration in our evaluation.

Nevertheless, following a detailed examination of the evidence provided, it was confirmed that multiple accounts were registered and operated from the same device as you. These accounts were observed claiming identical bonuses and exhibiting strikingly identical gameplay behaviour, which are the exact indications of multiple/duplicate accounts. Such practices are explicitly addressed in the casino's terms and conditions, which you agreed to upon registration, and casinos generally uphold strict policies regarding the creation of multiple/duplicate accounts for the purpose of claiming bonuses.

In light of these findings, we must conclude that the complaint is Unjustified, as the evidence supports the casino's decision to apply its terms and conditions regarding multiple accounts.

We regret that we are unable to be of further assistance in this matter. Should you encounter any issues with this or any other casino in the future, please do not hesitate to contact us, and we will make every effort to assist you.

Best regards,

Michal

Casino Guru