BetFury Casino - Igrački nalog je zatvoren.

Hello..i have an account on betfury and i deposited 50$ and got freebet.. from this freebet i won.After winning freebet they blocked my account with reason giving i have multiple account but i am ready to do kyc in my account but they are not allowing to do kyc just blocked my account.And also not refunding my deposit amount..fraud casino.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Do I understand correctly that you are not aware of creating more than one account at this casino?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Also, can you please clarify how much you won from the free bet?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Mam i am did not aware of creating multiple accounts and i also I wanted to tell you that i did not created multiple account.that was my first account which i created but why betfury block my account i dont know.and also i would like to tell you that I played some casino games and sports.. and i place 50$ freebet and i won around more than 100$..

Hello are you there no update from casino guru

Thank you very much for your reply, Lalla1200. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

I dont have screenshot just they are saying we are not able to open your account and we permanently closed your account.so help in this and get me refund amount

Dear Kristina,

Thank you for reviewing this case.

Following a detailed review by our Risk Team, the player's account was blocked due to multiple-accounting and promotional abuse identified in connection with the use of free bet offers.

Our investigation identified multiple technical links between the player's account and several other accounts that had also been used to obtain free bet promotions. In addition to the device-related connections, our review identified blockchain transactions linking the player's wallet activity with wallets associated with other accounts involved in the same pattern of promotional activity.

Based on the combination of these findings, we determined that the accounts were not operating independently and that the activity constituted a serious violation of Sections 4.1.9 and 5.4 of our Terms & Conditions.

Due to the severity of the violation, the account was blocked and the deposited funds are not subject to refund in accordance with Section 6.3 of our Terms & Conditions.

For security and privacy reasons, we will not publish the device-related information or details of the linked accounts in the public complaint thread. We have sent you an email containing the relevant supporting evidence, including the technical connections and blockchain transaction data, for your independent review.

Kind regards,

BetFury Team

Dear Lalla1200,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear Lalla1200,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite BetFury Casino representative to join this conversation.

Dear BetFury Casino,

Could you please provide clarification regarding this case? Please also include supporting evidence.

Thank you in advance.

Dear Mirka,

Thank you for following up.

We have sent you an email with the relevant details and supporting evidence regarding this case for your review.

Please let us know if you require any additional information or clarification from our side.

Kind regards,

BetFury Team

Dear BetFury Casino,

I sent you an email with request for supporting evidence. Please check your inbox and provide it at your convenience.

Thank you.

Dear Mirka,

Thank you for your follow-up.

We have sent the requested supporting evidence to you by email, including the screenshots with the relevant technical information for your review.

Please let us know if any further clarification or evidence is required.

Kind regards,

BetFury Team

Dear Lalla1200,

After carefully reviewing the evidence provided by the casino, we found that your account was connected to other accounts. The records show that the same devices were repeatedly used across several accounts involved in free-bet promotions along with other supporting evidence.

Creating or operating multiple accounts to claim promotional benefits is prohibited under online casinos’ standard Terms and Conditions. It is also contrary to our Fair Gambling Codex, which recognizes that casinos may penalize players when multiple accounts are deliberately used to obtain bonuses or another unfair advantage.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.

Best regards,

Mirka