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Unjust Confiscation of Account Balance and Refusal of Explanation by BetFury

A portion of my account balance (real money and winnings) was unjustly confiscated by BetFury.

I sent multiple follow-up emails to both the Support team and Risk department, but my messages are currently being completely ignored. They claim a terms of service violation without providing any valid evidence, and refuse to disclose any specific details.

I kindly request Casino Guru's assistance and intervention to help resolve this issue fairly.

Timeline of Events

August 31: Registered my account. Successfully made my 1st and 2nd deposits on the same day.

September 4: Made my 3rd deposit and activated the Welcome Bonus before playing.

Won a payout of 5 ETH while playing the in-house original game "FuryHeist".

September 6: After being away due to work, I logged back into my account and found that my balance had been reduced significantly to $6,990 USD (deposited in ETH, displayed in USD).

Key Points and Arguments

1. No Breach of Terms and Conditions

The casino claims that a violation occurred on my account, but I have not engaged in any prohibited behavior or breach of terms whatsoever. When I requested evidence or logs to support their claim, they dismissed my inquiry by stating it was "Confidential Information." They continue to refuse any transparent explanation, presenting unsubstantiated assertions without proof.

2. The 5 ETH Winnings Were Generated from Real Money (Cash)

According to the mechanics of their Welcome Bonus, the 5 ETH win was credited directly to my real money (cash) balance. I did not use a single dollar of bonus funds to obtain this win.

3. Confiscation of Cash Balance is Completely Unjustified

Even if the casino chose to cancel or void the bonus itself, confiscating funds from my cash balance—and winnings legitimately obtained using real cash—down to less than half is entirely unreasonable and constitutes an illegitimate seizure of player assets.

Request for Assistance

I am a legitimate player who won these funds in full accordance with the rules. Despite this, BetFury has confiscated my funds under the guise of an unproven violation and refuses further communication.

I sincerely ask the Casino Guru team to investigate this matter, mediate with BetFury, and assist in recovering my unjustly confiscated funds or requiring BetFury to provide

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Dear nekomoto0214,

Thank you very much for submitting your complaint. I am sorry to hear about the confiscation of your funds and the difficulties you have experienced obtaining a clear explanation from the casino.

To better understand the circumstances of your case, could you please clarify the following:

• Has your BetFury account successfully completed KYC verification?
• Have you made any successful withdrawals from BetFury before?
• Could you please provide the exact Welcome Bonus you activated, including its applicable Terms and Conditions?
• Could you please send me all relevant communication with BetFury, particularly the message in which the casino informed you about the alleged Terms and Conditions violation and the confiscation of your funds?

You can attach the evidence directly to your complaint or send it to me at karla.m@casino.guru.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.