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Good afternoon,

My username is [Redacted] and I am submitting a complaint regarding the disappearance of my balance of €27,167.93 on the Betify platform (betify7.co).

On June 13, 2026, at 19:51, I stopped playing with a real balance of €27,167.93 in my account. Approximately 60 to 120 minutes later, when I returned to my computer, my entire balance had disappeared without any explanation.

What concerns me seriously is that there are no transaction records whatsoever to justify this disappearance. I have full documentation proving that the balance existed and that there are no subsequent transactions — documentation recorded on video, of which the attached screenshots are part. I am available to provide the full videos should a method be indicated for this purpose.

The videos also demonstrate that the platform has no technical limitation in displaying the transaction history — when filtering by one week, 1,204 results appear, and when filtering by June 13 only, 496 results appear. If there were any transactions after 19:51, they would appear. They simply do not exist.

I contacted Betify who, after review, refused a refund claiming the funds were played and lost. However, the transaction history shows no record of any such gameplay.

I request your intervention and the full refund of my balance of €27,167.93.

Thank you for your assistance.

Kind regards,

[Redacted]

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Attila

Dear Attila,

Please find all the requested evidence sent to attila.g@casino.guru, including screenshots and two screen recordings.

Thank you for your assistance.

Best regards

I would also like to clarify that when I first contacted Betify's support, I mentioned €30,000 as this was an approximation made at the time of the incident when I was distressed. I subsequently clarified the exact amount to Betify directly, as the transaction history clearly shows the last recorded balance was €27,167.93. I wanted to be transparent about this to avoid any confusion.

Thank you for your assistance.

Best regards

Any update about the case?

Dear Niessa, thank you for your response.

In order for me to properly asses the issue, could you please share your game history in a format other than forwarded screenshots? I suggest requesting the complete game history directly from the casino in Excel format. The game history should cover the whole of the relevant period.

Thank you in advance for your reply.

I tired to contact casino asking for that so I can send it to you in advance, which the support answered me that I have my full game history on my profile , as i send in the videos

I tried to ask again and the answer was the same, i can sent you a screenshot if you want

Thank you for your reply.

I have reviewed all the information and evidence provided. However, it is not sufficient for us to proceed with this case or to confront the casino.

While you have submitted screenshots and screen recordings, these do not constitute a complete or verifiable game history. In addition, according to the casino’s communication, the funds were wagered and lost during regular gameplay. Without a complete game history or any concrete evidence identifying specific disputed rounds, we are unable to verify a discrepancy between your records and the casino’s records.

Please note that we can only engage with casinos when sufficient evidence from the player's side indicates that a technical issue has occurred.

For this reason, we are unable to continue with the investigation and must reject your complaint due to insufficient evidence.

If you believe your account may have been accessed by a third party, please note that we do not handle potential cybercrime cases. In such situations, we recommend contacting your bank and local law enforcement authorities, as they are the appropriate bodies to investigate unauthorized access.

Thank you for your understanding. I'm sorry we could not be of further assistance in this matter.

Best regards,

Attila