Betinia Casino - Povlačenja igrača su odložena zbog ograničenja na računu.

Hello,

I created an account on Betinia and I played there (not too long, not too many bets) until they limited the account which was pretty fast. After the limitation I wanted to withdraw my winnings and i placed the withdrawal order (it was maximum 500e per request/day). Afterwards they requested some verification details (ID, selfie, selfie with the platform, transaction history, proof of address) which i provided and the profile was successfully verified. The initial 500e were credited to my payment provider, however for the rest they said the following:

1. They first referenced Terms and conditions 4.2 which says that I must be 18 years to have an account (I have over 30) and I pointed that to them
2. Later they said that they referenced the wrong section and that the correct is 4.4 (meaning that one account per household/ip/phonenumber is only allowed.

I explained to them, that in my household I am the only person having an account, that I used my phone (only phone) for betting on the account which is unique, I am unique, my IP should be unique and everything should be unique.

I haven't heard of them for the last three days so I decided to file a complaint to check if this would help.

Let me know if you need additional details regarding myself or the account.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betinia Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thank you for your reply, jimmystr.

I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with any online casino, and we will do our best to assist.