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Betizy only refunded my deposits; they did not pay out the winnings generated from those deposits, confiscating the entire amount based on the terms and conditions below.

We would like to inform you that your withdrawal has been canceled by the payments department and the amount of €2,061.21 has been removed from your balance due to the breach of the following Terms & Conditions :

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betizy Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Which terms and conditions did you breach according to the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes, I have access to the account.

I will send you an email explaining which conditions I violated.

I play slots and betting sports.I played using both bonus funds and real money. They took away the winnings from the real money as well.

Thanks for your patience.

Have you completed the wagering of the bonus that was activated? Have you placed a sports bet during the wagering of the bonus that concluded later, while the bonus was no longer in play?

Please let me know.