Betlabel Casino - Igrački nalog je zatvoren.

Good morning, I have €901.02 in my Betlabel casino account and I want to withdraw it, but it won't let me. When it asks me to enter my phone number, I don't receive the code. Because of this, I contacted customer service and they told me to send an email to block@betlabel.com I haven't received any response for a week now, and my account has been closed, so I can't log in or do anything. I request a withdrawal of my money because I don't understand this whole process.

They're not answering my emails or anything right now.

I need your help in this situation, please.

Thanks a lot

Buenos dias, tengo 901,02€ del casino Betlabel y lo quiero retirar y no me deja. Cuando me pone que ponga mi numero de telefono no recibo el codigo. Por este motivo hable con atencion al cliente y me dijero que escribiera un correo a block@betlabel.com . Desde hace una semana que no tengo ninguna respuesta y además me han cerrado la cuenta por lo que no puedo iniciar sesión ni nada. Solicito la retirada del dinero ya que no entiendo todo este proceso.

Actualmente no me contestan al correo ni nada.

Necesito que me puedan ayudar en esta situación por favor.

Muchisimas gracias

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betlabel Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas