Betmaster Casino IE - Povlačenje igrača je odloženo mesecima.

I firstly won around 400 euro on the 20/11/2025, I submitted my withdrawal request which is usally instant but the next day it was returned to my account and its been an endless cycle of it being returned into my account as if its not even being sent. My account was verified recently to this yet they wanted pictures of bank statements which I sent to which I recieved 0 response. I have emailed and contacted their support system and met with the same copy and pasted reply with no clear timeframe. I used no bonuses or free spins when I won this money and have followed their rules. I then gambled out of boredom with this money since it kept being returned to my account and won an extra 100 euro, again this is completely within their rules and essentially I want my money now. Their support system is an absoloute joke and im disgusted with how Ive been treated, especially with my quick responses to their requests. I see no other way to resolve this but to contact this company in hopes you can resolve this before they decide to void my funds on unfair grounds. This money was won fairly and excactly to their Ts&Cs.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Cian765, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Betmaster Casino IE. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Which payment method to withdraw your winnings have you opted for? Was it the same one you used before? 
• Could you please advise when exactly you made the last successful withdrawal and how many days it took to be processed?  
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Hi yes its the excact same payment method Ive used for all previous withdrawls and deposits. I use revolut and the last withdrawal was on the 9/11/2025 for 120 euro and it was instant, all previous withdrawals were also instant. All winnings were accumulated without any bonuses or free spins. Id like to note that I know someone else who is experiencing the excact same issue as me and is getting 0 response from betmaster as well.

Hi, guys I just recieved my money a few minutes ago, I dont know if this was betmaster actually paying me out of their own good will or you guys sorted this for me but if it was from you, I cant thank you enough for the help. I cant believe how fast this was resolved after 2 weeks of fighting with betmaster.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Cian765,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina