Betmaster Casino MX - Povlačenja igrača su odložena.

I've been trying to withdraw my funds for two days now, and they keep telling me they have a problem with the payment provider and I still can't withdraw. They tell me to try with smaller amounts, but I can't even do that with the minimum of 20 USDC. That's all they tell me. My account is supposedly not blocked, it's verified, but I still can't withdraw the money.

Occasionally I can make small withdrawals of 20 USDC, but then it takes an hour to make no withdrawals because they all fail.

At first I had no problems withdrawing, the problem was later I had to make withdrawals with smaller amounts and in the end I can no longer withdraw anything.

Estoy intentando retirar mis fondos llevo dos dias intentadolo y solo me dicen que tienen un problema con el proveedor de pagos y aun no puedo retirar, me dicen que intente con cantidades menores y tampoco puedo ni con el mínimo de 20 USDC, solo eso me dicen, mi cuenta se supone que no esta bloqueada, que esta verificada pero aun no logro retirar el dinero.

Esporádicamente puedo hacer retiros chicos de 20 USDC pero luego tarda hora sin poder hacer ningún retiro porque todos fallan.

Al principio no tuve problemas para retirar, el problema fue después tenia que hacer retiros con montos mas pequeños y al final ya no puedo retirar nada.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betmaster Casino MX.

Please allow me to ask you a few questions so I can better understand the situation.

• Did you achieve your current balance with the help of a bonus?
• Is this the first time the casino is having technical issues with their payment provider from your perspective?
• Did the casino suggest payouts using alternative payment methods?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas