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This site bet on red

Took my huge winnings from me

Claiming to be due to bonus rules or something yet they provided no information or proof of what they were claiming. I asked for a manager they just kept ignoring me and closing the support chat . I looked on their site and there was nothing about what they said to me

If such a thing is true and you can only win a set amount from a bonus shouldn't this be listed and visible aswell as the game not allowing you to win big amounts.

Its just another scam and it's really not ok

I have screenshots and a witness who watched me play .

Dear Aimee241,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do you currently have access to your casino account?
• Do I understand correctly that your winnings were capped? Or did the casino confiscate all of your winnings?
• Could you please clarify which bonus you played with? If possible, please post a link or promocode you used to activate the offer here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Thank you

I still have access to my account

It was a small bonus from free spins

I then used these few dollars and won some more on a game then eventually had a huge win and they took the entire amount just over $2000

Claiming I could only win up to 75 on the bonus from the free spins

K also have a complaint regarding ally spin and another similar incident

They have also refused to do anything and ive complained and explained

my experiences

Also provided proof from their site

In regards to what happened to me and how they were wrong

Im so sick of these places doing the wrong thing

Thank you for your reply, Aimee241. Could you please clarify how much money you had in your casino account after you completed the bonus wagering requirements? Were the winnings transferred to the real money balance?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

had won over $2000

It was then taken from me when i went into another game

I wanted to take out $2000

I want action taken against this casino

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

done this omg this is absolutely useless

So these bad people just get away with everything obviously

Takes forever to get anywhere on here I've explained this many times repeatedly

I've already emailed you many times

Why is it so hard for anything to be done isn't this what your site is for

Clearly not you don't pay attention to what I say and ask me the same questions 100 times over and over

This is ridiculous

How many more people have been scammed in the time it's taken this site to do anything

Aimee241, thank you for your messages. However, I would like to clarify that none of the three emails you sent included the specific information I’ve now requested twice—namely, the communication between you and the casino. I kindly ask that you review the details of my original request, as repeating the same inquiries only delays the resolution process.

If you feel that our platform may not be the right fit for your needs, you are, of course, free to seek assistance elsewhere. We genuinely aim to help, but we do require full cooperation from all parties involved, which has been missing from your side.

Should you wish to continue with this complaint, I kindly ask that you carefully reread the entire thread and submit the missing information. Without it, I will unfortunately have no choice but to close the case.

Thank you for your understanding.

not accurate i have explained and provided what you have asked

I sent screenshots and explained in detail.

Your supposed to help people but your making the situation worse .

This is ridiculous how are you helping by been rude to me and saying information is missing when its not ive Clarified and explained and sent screenshots and answered the same questions for weeks now

It seems as though this site is a scam and part of it as not

Nothing gets resolved here

Unfortunately, it appears we are going in circles here. While you shared some screenshots (two to be exact), you did not provide the information I asked for, despite my repeated requests. I regret to inform you that under these circumstances, we are unable to offer further assistance. I apologize for your disappointment with our services, but we have rules we must adhere to, and without your cooperation, we cannot proceed with this complaint.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.