Betpanda Casino - Nalog igrača je blokiran nakon zahteva za povlačenje.

i have requested withdrawal 600 usdt today but it was denied and after that account has been blocked.They sent message by email about KYC.after that i sent all required documents and asked about 2 pending betson USA MLS and Nettherlands Eredivisie on account.they didnt answer.on my balance 1442 usdt and 1100 usd total in 2 pending bets.I upload 2 photos with my balance and bets and deposits,withdrawals in this complaint.You can see on screenshots that they approved some request withrawals but today they didnt approve and after that blocked the account.

Dear forzaroma82,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format?

Is your casino account blocked because of KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Dominika

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

hello.its there message after my account has been blocked.

As part of our commitment to a secure and fair environment for all Betpanda players, we and our partners regularly review account activity.

During a recent review, your account was flagged by our Security Team due to concerns that may be in violation of our Terms and Conditions.

Please provide the following documents within 5 days of receiving this email:

* Proof of Identity: A clear copy of a government-issued photo ID, such as a passport, driver’s license, or national ID card.

* Video Verification: A single, uninterrupted video showing your face from the front and side, followed by you stating:

""I have read and fully understand the Betpanda Terms & Conditions. I am not part of any betting syndicate activities, and I fully understand the consequences of such actions. I also understand that Betpanda has the right to decide if the account should remain open after such suspicions at their own discretion.""

* Proof of Address: A utility bill or bank statement, dated within the last three months, showing your full name and current residential address.

* Proof of Payment: A screenshot of deposits to your Betpanda account, with the crypto address and amounts clearly visible.

These documents can be securely sent by replying directly to this email with scanned copies.

Please rest assured that all personal information will be handled in accordance with our data protection policies.

We appreciate your cooperation in maintaining the integrity of our platform. If you have any questions or require assistance with this process, please feel free to reach out to us at support@betpanda.io.

i have sent all required documents yesterday 2 hours after their email message. its passport,video selfie,screenshot from Bybit and Bank statement.

and my pending bet on USA MLS 500 usd odd 2.00 was won.also pending bet 600 usd on Netherlands ERedivisie on account now

Dear forzaroma82, have you received any response or update from the casino regarding the documents you submitted for verification?

Please confirm if I understand correctly — once the verification is successfully completed, your account should be reopened, correct?

Could you let me know if you only used your account for sports betting, or did you also play casino games?

Hello.I havent received response from the casino and my account is blocked also now.

i used account for sport betting only.

i have read some complaints on this casino on your site with same problem!to steal the deposit even its the normal behaviior for them.My error that i I have registered in casino with so low rate but they should be in black list definitely

Thank you for sending your documents over to us.

Your betting behaviour was flagged as suspicious by our Sportsbook provider and upon further investigation of both your account and betting activities with our Sportsbook provider, it was determined that you have breached our Terms and Conditions.

For this reason, your account that is registered to this email address will be closed permanently. All the funds and pending bonuses have been forfeited.

We understand that this is not the outcome which you were looking for, but our decision on the matter is final and we will not engage in further correspondence regarding this subject.

Best regards,

Betpanda Support Team

Their reply.They stolen my deposits without proofs even.Typical scammers .Dont play in this place never.

Dear forzaroma82, thank you for your reply. I apologize, but if you only placed bets on sports betting and your winnings have been confiscated, the casino probably detected activity that led to this decision. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.