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My $1,878 withdrawal has been delayed for more than three weeks with no clear explanation.

Each time I contact BetPlays, I receive the same generic response about a "high volume of requests" and am simply told to wait. This is especially difficult to accept because my previous withdrawal of around $1,000 was processed in only four days.

I have given BetPlays multiple opportunities to resolve this, but they have provided no firm payment date or meaningful explanation.

I am asking Casino Guru to help secure the immediate payment of the $1,878 withdrawal.

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Dear gambler2211,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

I made a previous withdrawal of $1000 which was processed in 4 to 5 days.

I completed all KYC verification.

I have never opted for any of their bounces.

The issue has now been resolved, and the funds have been sent to my wallet. However, it is quite troubling that after three weeks of waiting, the withdrawal was only released shortly after I submitted a complaint here.

Thank you to Casino Guru for your assistance and cooperation in helping resolve the matter.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear gambler2211,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina