Big5Casino - Povlačenje igrača je odloženo i pod istragom je.

I won, I tried to withdraw, I got the email ok. The notification also lasted 48 hours. A week later I started getting notifications delayed and under investigation. Some computer/game problems, the night multiplier is mentioned, the information is partly in English so ..

Can you help? Big money for the pensioner!

I have the email and screenshot information.

Voitin,yritin kotiuttaa,sain spostin ok.ilmoitus myös kesto 48 tuntia. Viikon päästä alkoi tulla ilmoituksia viivästynyt ja tutkimuksen alla.joku tietokone/peli ongelmia,yös kerroin mainitaan, tiedot osittain englanniksi joten ..

Voitteko auttaa? Eläkeukolle iso raha!

Mulla sähköposti ja kuvakaappaus tietoja

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Dear Jymppi69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please clarify the exact date when you requested the withdrawal?
• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra